Newly installed thirtybees site won't load - ERR_TOO_MANY_REDIRECTS

[alwayspaws]

@mdekker @Global-Moderators

Admin loads fine. The actual site won't load in Chrome, FireFox or safari. I've deleted all cookies, cleared all cache, deleted history, etc for all of them and closed each browser and restarted each browser. Tried this 3X each for each browser.

Results from each browser:

Chrome: This page isn’t working newshop.alwayspaws.com redirected you too many times. Try clearing your cookies. ERRTOOMANY_REDIRECTS

I used the developers tools and got this:

GET http://newshop.alwayspaws.com/ net::ERRTOOMANY_REDIRECTS data:text/html,chromewebdata:4176

FireFox: The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

Safari - I couldn't copy the text it showed but it said the same thing.

How do I fix this, please?

[yaniv14]

I can't tell what those cookies for. check the domain related to those cookies. basically you shouldn't have any problem with cookies from you tb shop.

[alwayspaws]

I'll look into them again.

Good news! Siteground fixed the issue! They said It was set for the subdomain inside the Lets Encrypt in your cPanel. They had told me to install Lets Encrypt for the subdomain since my SSL certificate is not good for it; only for my live site. Is it safe to leave all that .htaccess info in this forum or should I delete it?

[yaniv14]

yes its safe. its just basic tb htaccess configurations.

[alwayspaws]

OK, thank you! I'll mark this solved.

[wakabayashi]

I just had the same thing. Maybe the solution will help other merchants, who land here:

For me it was solved after going into the SSL settings and switch them on...

[alwayspaws]

Just in time for the holidays!