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Cant paste HTML code into footer on template


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I have installed a new online customer support chat. I have it all setup, except this HTML code that has to be added. See image.... 

The online chat module says I have to add it to the footer, which it clearly shows here that it is, and I added the HTML code in the "Optional HTML code" section of the template.

Can anyone tell me why I am getting the error in screen shot #2?




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