URGENT: Some payment modules are unable to generate orders

[movieseals]

I get the following log and the customers get an error 500:
 

Decoded exception

Can't load Order status

in file classes/module/PaymentModule.php at line 408

Source file: classes/module/PaymentModule.php

389:            $this->context = Context::getContext();
390:        }
391:        $this->context->cart = new Cart((int) $idCart);
392:        $this->context->customer = new Customer((int) $this->context->cart->id_customer);
393:        // The tax cart is loaded before the customer so re-cache the tax calculation method
394:        $this->context->cart->setTaxCalculationMethod();
395:
396:        $this->context->language = new Language((int) $this->context->cart->id_lang);
397:        $this->context->shop = ($shop ? $shop : new Shop((int) $this->context->cart->id_shop));
398:        ShopUrl::resetMainDomainCache();
399:        $idCurrency = $currencySpecial ? (int) $currencySpecial : (int) $this->context->cart->id_currency;
400:        $this->context->currency = new Currency((int) $idCurrency, null, (int) $this->context->shop->id);
401:        if (Configuration::get('PS_TAX_ADDRESS_TYPE') == 'id_address_delivery') {
402:            $contextCountry = $this->context->country;
403:        }
404:
405:        $orderStatus = new OrderState((int) $idOrderState, (int) $this->context->language->id);
406:        if (!Validate::isLoadedObject($orderStatus)) {
407:            Logger::addLog('PaymentModule::validateOrder - Order Status cannot be loaded', 3, null, 'Cart', (int) $idCart, true);
408:            throw new PrestaShopException('Can\'t load Order status');
409:        }
410:
411:        if (!$this->active) {
412:            Logger::addLog('PaymentModule::validateOrder - Module is not active', 3, null, 'Cart', (int) $idCart, true);
413:            die(Tools::displayError());
414:        }
415:
416:        // Does order already exists ?
417:        if (Validate::isLoadedObject($this->context->cart) && $this->context->cart->OrderExists() == false) {
418:            if ($secureKey !== false && $secureKey != $this->context->cart->secure_key) {

Stack trace

1. modules/paybyphone/controllers/front/validation.php:46 source PaymentModuleCore->validateOrder(arguments)

2. classes/controller/Controller.php:197 source paybyphoneValidationModuleFrontController->postProcess()

178:        } else {
179:            $this->$property = $value;
180:        }
181:    }
182:
183:    /**
184:     * Starts the controller process
185:     *
186:     * @since   1.0.0
187:     * @version 1.0.0 Initial version
188:     */
189:    public function run()
190:    {
191:        $this->init();
192:        if ($this->checkAccess()) {
193:            if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {
194:                $this->setMedia();
195:            }
196:
197:            $this->postProcess();
198:
199:            if (!empty($this->redirect_after)) {
200:                $this->redirect();
201:            }
202:
203:            if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {
204:                $this->initHeader();
205:            }
206:
207:            if ($this->viewAccess()) {

3. classes/controller/FrontController.php:253 source ControllerCore->run()

234:     * @see     Controller::run()
235:     * @since   1.0.0
236:     *
237:     * @version 1.0.0 Initial version
238:     */
239:    public function postProcess()
240:    {
241:    }
242:
243:    /**
244:     * Starts the controller process
245:     *
246:     * Overrides Controller::run() to allow full page cache
247:     *
248:     * @since   1.0.7
249:     */
250:    public function run()
251:    {
252:        if (! PageCache::isEnabled()) {
253:            return parent::run();
254:        }
255:
256:        $debug = Configuration::get('TB_PAGE_CACHE_DEBUG');
257:        $cacheEntry = PageCache::get();
258:        if (! $cacheEntry->exists()) {
259:            if ($debug) {
260:                header('X-thirtybees-PageCache: MISS');
261:            }
262:            return parent::run();
263:        }

4. classes/Dispatcher.php:852 source FrontControllerCore->run()

833:                    return;
834:                }
835:                break;
836:
837:            default:
838:                throw new PrestaShopException('Bad front controller chosen');
839:        }
840:
841:        // Instantiate controller
842:        try {
843:            // Loading controller
844:            $controller = Controller::getController($controllerClass);
845:
846:            // Execute hook dispatcher
847:            if (isset($paramsHookActionDispatcher)) {
848:                Hook::exec('actionDispatcher', $paramsHookActionDispatcher);
849:            }
850:
851:            // Running controller
852:            $controller->run();
853:        } catch (PrestaShopException $e) {
854:            $e->displayMessage();
855:        }
856:    }
857:
858:    /**
859:     * Retrieve the controller from url or request uri if routes are activated
860:     *
861:     * @param int|null $idShop
862:     *

5. ./index.php:33 source DispatcherCore->dispatch()

14: * If you did not receive a copy of the license and are unable to
15: * obtain it through the world-wide-web, please send an email
16: * to [email protected] so we can send you a copy immediately.
17: *
18: * DISCLAIMER
19: *
20: * Do not edit or add to this file if you wish to upgrade PrestaShop to newer
21: * versions in the future. If you wish to customize PrestaShop for your
22: * needs please refer to https://www.thirtybees.com for more information.
23: *
24: *  @author    thirty bees <[email protected]>
25: *  @author    PrestaShop SA <[email protected]>
26: *  @copyright 2017-2018 thirty bees
27: *  @copyright 2007-2016 PrestaShop SA
28: *  @license   http://opensource.org/licenses/osl-3.0.php  Open Software License (OSL 3.0)
29: *  PrestaShop is an internationally registered trademark & property of PrestaShop SA
30: */
31:
32:require(dirname(__FILE__).'/config/config.inc.php');
33:Dispatcher::getInstance()->dispatch()

 

[movieseals]

Anybody?

[datakick]

Module paybyphone calls core method with invalid order status ID - /modules/paybyphone/controllers/front/validation.php line 46. 

[movieseals]

6 minutes ago, datakick said:

Module paybyphone calls core method with invalid order status ID - /modules/paybyphone/controllers/front/validation.php line 46. 

 

First, thank you so much for answering.

So I need to change the order status ID? It used to work fine so I am not sure what changed there.

This is line 46
        $this->module->validateOrder($cart->id, Configuration::get('PAYBYPHONE_OS_CALL'), $total, $this->module->displayName, null, $mailVars, (int)$currency->id, false, $customer->secure_key);

Edited March 28, 2020 by movieseals

[datakick]

26 minutes ago, movieseals said:

Configuration::get('PAYBYPHONE_OS_CALL')

The order status is stored in configuration table under the name PAYBYPHONE_OS_CALL. It's likely this settings is exposed in this module configuration page. If not, you will have to change the info in db table directly

[movieseals]

4 minutes ago, datakick said:

The order status is stored in configuration table under the name PAYBYPHONE_OS_CALL. It's likely this settings is exposed in this module configuration page. If not, you will have to change the info in db table directly

Perfect.  Gives me a clearer *for me and my level of knowledge* clue to investigate!  Thanks so much!

[movieseals]

@datakick Thank you so much.  I guess the PAYBYPHONE_OS_CALL got changed when we used an old backup - the order status was indeed wrong for some reason and even resetting the module had not fixed it, so changing it straight in the DB fixed it!  Many thanks!

[Bllidz]

@movieseals

 

Hello, I have the same problem with a different module, may I know how did you solve this problem?