Fresh TB installation - Core compare error

[ALM]

Hi, guys,

I have done a new, fresh TB1.1.0 installation on the webhosting system IONOS 1&1 (PHP 7.3). The installation process was completed without problems. However, when you run the core updater comparison, there is a notice that 6924 files need to be processed. I have compared some of them with the original TB archive and there is no difference in content.

Also, when you try to update (to fix it), the update process will prompt with the message:

"Downloads calculated, 6926 files to download. (0.0 s)
ERROR: Failed to download files with error: Downloaded files successfully, but found no valid files in there. (0.2 s)"

Any idea what could go wrong here or how to fix bugs?

Here are some details about the server configuration and the errors.

THX in advance for each tip.

[datakick]

• look into server error logs
• look into thirtybees logs in /logs directory
• also, what curl version do you have?

[ALM]

unfortunately I can not detect the root cause

extract from server log:

2003:e0:af00:: - - [29/Oct/2020:13:28:28 +0100] "POST /alm/ajax.php?rand=1603974507879 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminInformation&token=eec4d84f0802e00f2bb8956e6c5227ec" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:30:29 +0100] "POST /alm/ajax.php?rand=1603974628840 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminInformation&token=eec4d84f0802e00f2bb8956e6c5227ec" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:32:30 +0100] "POST /alm/ajax.php?rand=1603974749932 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminInformation&token=eec4d84f0802e00f2bb8956e6c5227ec" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:26 +0100] "GET /alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3 HTTP/1.1" 200 46980 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminInformation&token=eec4d84f0802e00f2bb8956e6c5227ec" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:27 +0100] "POST /alm/ajax.php?rand=1603974866575 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:32 +0100] "POST /alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3 HTTP/1.1" 200 51688 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:33 +0100] "POST /alm/ajax.php?rand=1603974872319 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:33 +0100] "POST /alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3&action=processCompare&ajax=1 HTTP/1.1" 200 429577 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:55 +0100] "POST /alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3 HTTP/1.1" 200 48043 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:57 +0100] "POST /alm/ajax.php?rand=1603974896344 HTTP/1.1" 200 120 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:57 +0100] "POST /alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3&action=processUpdate&ajax=1 HTTP/1.1" 200 212 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"
2003:e0:af00:: - - [29/Oct/2020:13:34:57 +0100] "GET /img/app_icon.png HTTP/1.1" 404 2964 digital-thermostat.de "https://digital-thermostat.de/alm/index.php?controller=AdminCoreUpdater&token=724bce47d16387cc93d980e6205560c3" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0" "-"

In 30b log directory:
no details, only 2 files: index.php and .htaccess

CURL version:
Version 7.64.0

[14:05:11] [R] [CMD] curl --version
[14:05:11] [R] [shell] Open
curl 7.64.0 (x86_64-pc-linux-gnu) libcurl/7.64.0 OpenSSL/1.1.1d zlib/1.2.11 libidn2/2.0.5 libpsl/0.20.2 (+libidn2/2.0.5) libssh2/1.8.0 nghttp2/1.36.0 librtmp/2.3
Release-Date: 2019-02-06
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtmp rtsp scp sftp smb smbs smtp smtps telnet tftp
Features: AsynchDNS IDN IPv6 Largefile GSS-API Kerberos SPNEGO NTLM NTLM_WB SSL libz TLS-SRP HTTP2 UnixSockets HTTPS-proxy PSL
[14:05:11] [R] [shell] Close

Edited October 29, 2020 by ALM

[ALM]

After some more tests I found out that if I changed the PHP version from 7.3 to 7.2 the TB store works correctly.

At the moment I'm in contact with the 1&1 support to find out the cause.