[SOLVED] White page after login, don't able to close any sales

[danwarrior]

Hi, guys!

I'm becoming little crazy because I can't find what is the cause of this.

I prepared this short video http://somup.com/crhYngqnr7 for Sunnytoo guys (because we're using Panda, but I'm not sure if the theme is the problem.

We started having these problems after upgrading to 1.2.0 (from 1.1.0), but I don't see anyone here with the same issue.

I'm not coder, so maybe I'm missing something. Hope you can light me a little.

Thanks so much!

The site is http://cajaregistradoraytpv.com/

PHP version is 7.2.

 

It seems to bee another issue with the EU Compliance when active: http://somup.com/crhYe5qnOz, any of you guys is having the same issue?

Thanks so much, have a nice day!

Edited May 21, 2021 by danwarrior

[Wartin]

7 hours ago, danwarrior said:

We started having these problems after upgrading to 1.2.0 (from 1.1.0), but I don't see anyone here with the same issue.

I'm not coder, so maybe I'm missing something. Hope you can light me a little.

You could start disabling some modules, one by one, to see if this a module problem.

I wrote that before watching the video. Pretty weird indeed... you can finish the sale and **then** could not enter to any other page until you delete your cookies? Is it the same with some other computer/cellphone/OS/browser?

 

[musicmaster]

I did some experiments on your site and placed a test order.

I saw quite a lot of warnings.

On the first page I got the notice: Undefined offset: 2 in classes/tax/TaxCalculator.php at line 155

On later pages I got many times two notices from php-debug.js at line 53, 38 and 57:

Notice: Trying to get property 'value' of non-object in themes/panda/./header.tpl
Notice: Undefined index: sttheme in themes/panda/./header.tpl

Another error that I got was this:

When after the order I clicked on the logo to go to the homepage I only got the logo and for the rest a white page. This page has the familiar php-debug.js notice duo many times repeated.

So I tried some other things. First I went into my user account. That worked.

Then I tried a random "page": just the url followed by some random characters. That triggered an error page that allowed me to search on the site. So I searched for "caja". Now I got a real debug mode error page:

I am not sure what this all means. Maybe Datakick recognizes what happens here.

 

[danwarrior]

Thanks so much, guys!

Yobo from Sunnytoo was my salvation, he saw what I couldn't, I was blocked: https://www.sunnytoo.com/forums/topic/white-page-when-login-we-cant-close-sales#post-110224

Analytics had 2 actives modules, and customer group had disabled almost all modules (I don't know when, it was working a few days ago...).

Solved!