I have completely uninstalled thirty bees, and began a fresh installation. This issue persisted even on my new, clean installation with no external modules.
Kindly note that in step one the token is not the same as step one. It seems to add an uppercase "I" at the end of the token.
I found an old thread (redirect) from 2019 which I did not want to bump, where somebody had this exact same problem as me and they also had this uppercase "I" at the end of their token on step two.
Their fix turned out to be PHP-FPM which the hosting company had to resolve. My hosting company have attempted to resolve this with PHP-FPM but it has not fixed it. This seems to be a very isolated issue with only a small number of people having this problem.
To attempt to fix it on my end, I have done the following, even on the fresh, clean installation of thirty bees:
disable mod_security setting, change some settings in configuration table (PS_COOKIE_LIFETIME_BO,PS_COOKIE_CHECKIP,"PS_CIPHER_ALGORITHM"), check ps_shop_url, make changes in ps_advice table, change theme, switch off multiviews.
(That was copied and pasted from the similar thread which had this issue. I have tried all of these steps to no avail)
For hosting, we are using Namecheap's shared Stellar program
Configuration Information
Quote
CONFIGURATION INFORMATION
This information must be provided when you report an issue on our bug tracker or forum.
SERVER INFORMATION
Server informationLinux #1 SMP Sat May 7 10:18:11 UTC 2022 x86_64
Server software versionLiteSpeed
PHP version8.1.13
Memory limit1024M
Max execution time1500
DATABASE INFORMATION
MySQL version10.3.37-MariaDB-cll-lve
MySQL serverlocalhost
MySQL namexxxx
MySQL userxxxx
Tables prefixtbbb_
MySQL engineInnoDB
MySQL driverDbPDO
STORE INFORMATION
Thirty bees version:1.4.0
Thirty bees revision:1.4.0
Build for PHP version:8.1
Shop URLhttp://xxxxxxxx/
Current theme in useNiara
MAIL CONFIGURATION
Mail methodYou are using your own SMTP parameters.
SMTP server:xxxxxxxxxxxxx
SMTP username:xxxxxxxxxxxx
SMTP password:xxxxxxxxxx
Encryptionxxxxxxxxxx
SMTP portxxxxxxxxx
YOUR INFORMATION
Your web browserMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36 Edg/108.0.1462.54
CHECK YOUR CONFIGURATION
Required parametersOK
Optional parametersOK
It appears this is a big problem it goes back a long time when you google "prestashop admin login loop" this is spontaneous and I have now found two/three other threads on the thirty bees website describing this. Please help...
If anyone would like to attempt to reproduce this, please send me a message and I will give you an account with limited access to the back office area.
Edited by zach193563 Explained that this issue has multiple threads on different forums since 2014.
Question
zach193563
Hi there,
Step 1) So when I go to my backoffice, this is the link:
https://xxxxxxxxxxx.xxxxxxxx/xxxxxx/index.php?controller=AdminLogin&token=9c89897cbd57c3b70baa7db1430e19b2
Step 2) I then enter the correct email address and password, and it then redirects me to this link:
https://xxxxxxxxxxx.xxxxxxxx/xxxxxx/index.php?controller=AdminLogin&token=9c89897cbd57c3b70baa7db1430e19b2I
Step 3) I then type in the same email and password, and it then redirects me to this link:
https://xxxxxxxxxxx.xxxxxxxx/xxxxxx/index.php?controller=AdminDashboard&token=48f7e9b66521ab199844652390066545
I have completely uninstalled thirty bees, and began a fresh installation. This issue persisted even on my new, clean installation with no external modules.
Kindly note that in step one the token is not the same as step one. It seems to add an uppercase "I" at the end of the token.
I found an old thread (redirect) from 2019 which I did not want to bump, where somebody had this exact same problem as me and they also had this uppercase "I" at the end of their token on step two.
Their fix turned out to be PHP-FPM which the hosting company had to resolve. My hosting company have attempted to resolve this with PHP-FPM but it has not fixed it. This seems to be a very isolated issue with only a small number of people having this problem.
To attempt to fix it on my end, I have done the following, even on the fresh, clean installation of thirty bees:
disable mod_security setting, change some settings in configuration table (PS_COOKIE_LIFETIME_BO,PS_COOKIE_CHECKIP,"PS_CIPHER_ALGORITHM"), check ps_shop_url, make changes in ps_advice table, change theme, switch off multiviews.
(That was copied and pasted from the similar thread which had this issue. I have tried all of these steps to no avail)
For hosting, we are using Namecheap's shared Stellar program
Configuration Information
It appears this is a big problem it goes back a long time when you google "prestashop admin login loop" this is spontaneous and I have now found two/three other threads on the thirty bees website describing this. Please help...
If anyone would like to attempt to reproduce this, please send me a message and I will give you an account with limited access to the back office area.
Edited by zach193563Explained that this issue has multiple threads on different forums since 2014.
8 answers to this question
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