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Error when editing products


SLiCK_303

Question

So, I've got this new error poping up  when I try and edit a product, any thoughts on how I can fix it?  I went to bleeding edge hoping that would somehow fix it, it did not.

 

 

Screenshot 2023-05-31 190423.png

As you can tell, I can now no longer get to the Images down to the Suppliers tabs....not good

Edited by SLiCK_303
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This has been resolved, my host sent me the following...

 

Quote

Hello Mark,

 

My name is Michelle in the server department. I'm here to assist you with any questions or concerns you may have.

 

Plesk has relied to your last email and I wanted to pass along their findings:
 

It seems the issue was caused by an update in the aum package provided by Atomicorp, which caused false positives:

 

[root@mail ~]# grep mod_evasive /var/log/messages
Jun  5 12:59:14 mail mod_evasive[50918]: Blacklisting address 74.208.134.210: possible DoS attack.
Jun  5 18:36:10 mail mod_evasive[9083]: Blacklisting address 75.65.189.194: possible DoS attack.
Jun  5 20:13:11 mail mod_evasive[14968]: Blacklisting address 75.65.189.194: possible DoS attack.
Jun  6 12:36:37 mail mod_evasive[34266]: Blacklisting address 75.65.189.194: possible DoS attack.

After applying the steps from help article Plesk websites return Apache error 403 on May 26, 2023: client denied by server configuration I am no longer able to reproduce the issue.

 

Please have the customer double-check on their side and do not hesitate to reach out if you need any further assistance.

 

 

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