Order status showing on order detail page but not on order overview page

[30knees]

Any ideas what could be wrong with an order status that is set via API from a third-party service that shows on the order detail page but on the order overview page just as "--"? See screenshot.

Thanks

[wakabayashi]

It happens when something fails. The current_state couldn't be saved. But likely through an expection, that is not related to order states. You should check error_logs.

[30knees]

Thanks. Then I believe it is related to payment information being sent from the third-party service to the store together with the status change.

[wakabayashi]

Have you checked the error_logs? You need this module "Collect PHP Logs" to be installed...

[30knees]

Yes, I checked the logs generated by "Collect PHP Logs". Unfortunately, I don't see anything related to the order. Moreover, if I filter by the date when the order status was set, I don't get any errors at all. :/