Ace mcputer Posted August 8, 2017 Share Posted August 8, 2017 Hi I have a problem with updating or listing a new product. It varies what tab or tabs are highlighted. I press F5 and it will be OK, until I update a tabs contents, it then displays the same error as in the picture below, and the "Save and Stay" and "Save" buttons continue to spin and nothing is saved . Hopeing someone can help. Cheers Link to comment Share on other sites More sharing options...
lesley Posted August 8, 2017 Share Posted August 8, 2017 Can you check your error log to see what the 500 error is in the log. Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 8, 2017 Author Share Posted August 8, 2017 Hi lesley, this is from the log in Cpanel. [Wed Aug 09 06:40:37 2017] [error] [client 203.xxx.94.41] File does not exist: /home/rscparts/publichtml/500.shtml, referer: http://rscparts.a2hosted.com/admin123/index.php?controller=AdminProducts&idproduct=18&updateproduct&conf=4&keytab=Shipping&token=f4aa896c93d1415ecffd4c7702e13129 [Wed Aug 09 06:40:37 2017] [error] [client 203.xxx.94.41] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/rscparts/publichtml/admin123/index.php, referer: http://rscparts.a2hosted.com/admin123/index.php?controller=AdminProducts&idproduct=18&updateproduct&conf=4&keytab=Shipping&token=f4aa896c93d1415ecffd4c7702e13129 [Wed Aug 09 06:40:37 2017] [error] [client 203.xxx.94.41] File does not exist: /home/rscparts/publichtml/500.shtml, referer: http://rscparts.a2hosted.com/admin123/index.php?controller=AdminProducts&idproduct=18&updateproduct&conf=4&keytab=Shipping&token=f4aa896c93d1415ecffd4c7702e13129 [Wed Aug 09 06:40:37 2017] [error] [client 203.xxx.94.41] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/rscparts/publichtml/admin123/index.php, referer: http://rscparts.a2hosted.com/admin123/index.php?controller=AdminProducts&idproduct=18&updateproduct&conf=4&keytab=Shipping&token=f4aa896c93d1415ecffd4c7702e13129 Link to comment Share on other sites More sharing options...
lesley Posted August 8, 2017 Share Posted August 8, 2017 It looks like your server is running out of memory. Can you set your php memory limit higher. Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 9, 2017 Author Share Posted August 9, 2017 Thanks for your reply lesley. It is surprising that the server is running out of memory. I have a thirty bees recommended hosting partner a2. I can’t change the memory limit myself it is set at Resource Limits maxexecutiontime 30 Resource Limits maxinputtime 60 Resource Limits memory_limit 256M I will contact a2 to set the php memory limit higher, what limit would you recommend? Link to comment Share on other sites More sharing options...
lesley Posted August 9, 2017 Share Posted August 9, 2017 No, something is wrong if it is using that much memory. It should only require about 32mb on that page. In the Advanced Settings -> configuration is it showing 256mb? Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 9, 2017 Author Share Posted August 9, 2017 That setting was from Cpanel> PHP configuration. This is from Advanced Parameters> Server information Server information Linux #1 SMP Wed Apr 5 16:33:01 EDT 2017 x86_64 Server software version Apache PHP version 7.0.22 Memory limit 768M Max execution time 300 Link to comment Share on other sites More sharing options...
lesley Posted August 9, 2017 Share Posted August 9, 2017 Something must be misconfigured to use that much memory. Do you have any modules installed? How big is your catalog? Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 9, 2017 Author Share Posted August 9, 2017 Hi only using the standard modules and have 20 products. It seems to be a common problem inherited from prestashop. I will do some testing with Advanced Parameters> Debug Mode>etc https://stackoverflow.com/questions/43043409/prestashop-1-6-1-11-500-internal-server-error-associations-bytes-exhausted Link to comment Share on other sites More sharing options...
lesley Posted August 9, 2017 Share Posted August 9, 2017 Hmm, it is something that should not be in our version. Our demo sites run on less memory than that. Link to comment Share on other sites More sharing options...
Fathira Posted August 10, 2017 Share Posted August 10, 2017 @ Acemcputer please jest uninstall cross selling module and say your localization tax setting yes or no ? if no jest try to yes same issue i solved this way Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 16, 2017 Author Share Posted August 16, 2017 Still having problems with this. I will keep searching. Link to comment Share on other sites More sharing options...
yaniv14 Posted August 16, 2017 Share Posted August 16, 2017 Check if this post helps? https://forum.thirtybees.com/topic/562/product-editing-issues Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 16, 2017 Author Share Posted August 16, 2017 Thanks yaniv 14 I will have a look. Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 17, 2017 Author Share Posted August 17, 2017 @ace-mcputer I checked this and it did not help. Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 17, 2017 Author Share Posted August 17, 2017 I have looked into this problem further. As I said earlier I use thirty bees recommended hosting partner A2, using CloudLinux. The 500 errors continue along with 404 errors. I contacted A2 and tthey said Sorry to hear about the problem you are experiencing. This happens because you have used all the resources and hit the limits for your hosting account: Your site has been limited within the past 24 hours CPU resources were limited for your site Virtual memory resources were limited for your site I/O usage resources were limited for your site Below are a couple a screen shots. This is a relativly fresh install of 1.0.2 via softalicious. with 70 products I think that the A2 hosting is not adequate to host 30 bees. Does anyone have any idea? cheers Link to comment Share on other sites More sharing options...
lesley Posted August 17, 2017 Share Posted August 17, 2017 Can you send me your cpanel login in a pm and your shop login? I want to get to the bottom of this. Link to comment Share on other sites More sharing options...
Ace mcputer Posted August 17, 2017 Author Share Posted August 17, 2017 Hi lesley I have just sent them. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now