Every time a customer's login (or review) is interpreted as an abandoned cart.

[papagino]

Hello wonderful people, I have the "PS IT Thirty Bees Abandoned Carts" module that generates a discount voucher whenever a customer canceled a cart. The problem is that whenever a customer log into their account or give a review on a product, Thirtybees interprets this as an abandoned cart and the customer receive a discount.

I contacted the developer of the module and here's what they said:

Quote

The fact that the module interprets even a simple customer review as an abandoned cart isn't due to a bug in our module, but rather to a well-known and long-standing Thirtybees bug (derived from the same bug affecting PrestaShop 1.6), which unfortunately also considers a customer's login (or review) an abandoned cart. The bug is therefore in the CMS core, not in the module, which correctly sends an email for each abandoned cart when required. To correct the problem, you'll need to fix the Thirtybees core bug. 

Can anyone confirm that this is a bug in Thirtybees and if yes, how to fix this problem.

 

Cheers,

Dan

[Yabber]

This module has bugs, and this response from the module developer makes no sense.
It's easy to verify. Just write a product review or log in to your customer account.
Then check the tab: Customers -> Shopping Carts.
No shopping carts are created from writing comments or logging in.
In the Cart thirtybees class, there is no such thing as an "abandoned cart", so there can be no bug in something that does not exist.
Whether a cart is abandoned or not is only classified by modules using their own methods.

 

 

[papagino]

11 hours ago, Yabber said:

This module has bugs, and this response from the module developer makes no sense.
It's easy to verify. Just write a product review or log in to your customer account.
Then check the tab: Customers -> Shopping Carts.
No shopping carts are created from writing comments or logging in.
In the Cart thirtybees class, there is no such thing as an "abandoned cart", so there can be no bug in something that does not exist.
Whether a cart is abandoned or not is only classified by modules using their own methods.

 

 

Yep, that make sense...

Do you know if the "Abandoned Cart Reminder v1.0.0 - by thirty bees" is able to only be applied to selected customer groups?

(I don't want my resellers/retailers to get a 10% discount every time they leave a cart open to be completed later to place an order.)

Even if I set the "PS IT Thirty Bees Abandoned Carts" to "NO" for a particular group, the module still sent out emails with voucher coupons...

No good...

Cheers,

Edited Friday at 02:47 PM by papagino

[papagino]

I just noticed something, what happens in thirtybees if you create a cart, then delete the item(s) in that cart, so you basically have an empty shopping cart, would thirtybees then create an empty cart on your next log in then the "Abandoned Carts module" would create and sent out coupon emails?

I just saw this feature in my Backoffice:

I could see lots of abandoned carts with $0.00 inside, so I clicked on the "Delete empty carts" and "Delete carts older than 20 days" buttons to delete those empty carts.

Would it be possible to create a Cron do to this automatically every so often?

Cheers,

 

[papagino]

Ho

13 hours ago, Yabber said:

This module has bugs, and this response from the module developer makes no sense.
It's easy to verify. Just write a product review or log in to your customer account.
Then check the tab: Customers -> Shopping Carts.
No shopping carts are created from writing comments or logging in.
In the Cart thirtybees class, there is no such thing as an "abandoned cart", so there can be no bug in something that does not exist.
Whether a cart is abandoned or not is only classified by modules using their own methods.

 

 

Well, after double checking and deleting all empty shopping carts in the Backoffice, I can confirm that if I go back and login in my test account, Thirtybees DOES create an empty shopping cart under Customers/Shopping Carts in the Backoffice. So, the bug is in fact in Thirtybees. 

Can anyone replicate this?

I am running Thirtybees 1.6.0 by the way...

Edited Friday at 04:20 PM by papagino

[the.rampage.rado]

It's not a bug but the way the system works - it creates connections table record which then is used in quite many places to track connected events.

Ask your module developer to simply add this discount voucher only for carts >0.00 and the module will work.

Me personally - if I find out that you give such discounts and I want to be a regular at your shop I will always abuse this.

Cron job is planned for this functionality with the development of the maintanance class but more pressing bugs/features are in the pipeline before this class is polished. You don't loos lots of performance if you have 1000 records with 0.00 carts. I put those buttons so a merchant can have quick and easy way to scrub this section once every few months, don't hang over those rows too much.

[papagino]

14 hours ago, the.rampage.rado said:

Me personally - if I find out that you give such discounts and I want to be a regular at your shop I will always abuse this.

 I agree on this, however, there are other options the module can create vouchers, like:

• - For each canceled cart (with no order),
• - For each validated order
• - For each customer raising a threshold,
• - For each customer who has already placed at least one order and with no orders since a given duration

You can turn on and off those options in the module, so it is still good for getting back inactive customers or to thank very good customers.

I contacted the developer to see if they could set the abandoned carts with your suggested, "simply add this discount voucher only for carts >0.00"

Will see what happens...

Cheers,