Mail problem - unable to send

[Ian Ashton]

Something has changed on my email settings and I'm not sure if its at the ISP end or my end.

Was using PHPMailer successfully until  a few days ago

 

ssl_errors.log message is

[Thu Nov 13 12:43:51.909043 2025] [core:error] [pid 55714] [client 2.126.40.62:15399] End of script output before headers: php82-cgi, referer: https://ashtonjones.uk/admin0XXX87n/index.php?controller=AdminEmails&token=9b2bb752062e6115d9196c18d56XXXXX

Does this give anyone a clue as to where I should be looking?

 

[the.rampage.rado]

Edited vulnerable information from your link.

Did you use php8.2 before?
Is it happening for every email sent out?

[Ian Ashton]

Yes - the shop can't send any emails at the moment. Which is causing an internal error when TB tries to change the order status without having send the confirmation email.

Just noticed the timeout message in the error log so the two messages I see on failure are

[Thu Nov 13 14:56:34.288173 2025] [fcgid:warn] [pid 98322] [client 2.126.40.62:53215] mod_fcgid: read data timeout in 60 seconds, referer: https://ashtonjones.uk/adminXXXXX/index.php?controller=AdminEmails&token=9b2bb752062e6115d9196c18d56792bc

[Thu Nov 13 14:56:34.288230 2025] [core:error] [pid 98322] [client 2.126.40.62:53215] End of script output before headers: php82-cgi, referer: https://ashtonjones.uk/adminXXXXX/index.php?controller=AdminEmails&token=9b2bb752062e6115d9196c18d56792bc

The SMTP settings in the configuration all work for my mail clients on MacOS, iOS and iPADOS

When I click send test email on the Advanced Parameters/Email page I get the rotating arrows in the top LH corner of the window then after a minute or so the Internal server error message below the Send Test Email box.

So I'm inferring  there's a problem contacting the SMTP server.
So the problem is communication between TB and the SMTP server so I should be talking to my ISP?

If there was a config problem I'd get a password invalid message etc.

 

 

Edited yesterday at 04:21 PM by Ian Ashton
More info

[the.rampage.rado]

Yes, I would start troubleshooting with your hosting first or the person that is maintaining your server. Because they have made some changes recently and we're here just guessing.

In general if the thirty bees settings work - they work. Most of the issues are changes - of the merchants or hosting environments.

It's not necesary an account/password issue - it might be some additional configuration of the mail server regarding transport/security.

[nickz]

23 hours ago, Ian Ashton said:

mod_fcgid: read data timeout in 60 seconds

Have a look here:

https://www.servernoobs.com/cpanel-apache-php-fastcgi-data-timeout-error/

 

Edited 5 hours ago by nickz

[Ian Ashton]

Had a support chat session with my ISP. The engineer supplied credentials of a SMTP server that didn't use authentication or ssl or tls.
And guess what - emails sending again! 

So his conclusion was 

Quote

Amazing! I believe there has been a change for the previous settings used as I've had a couple of similar examples from other customers, potentially some change the engineers have done without telling us l

So once they've sorted out their internal communication problems I'll be back to normal.

 

Thanks for your input.