Is there a way to stop thirty bees altering the addresses when orders come in from marketplaces?
We get quite a lot of people, on Amazon in particular, who put the first line of their address in the name field by mistake. Because you are not allowed numbers in the name field, thirty bees removes these and we end up sending out the parcel without the house number so the delivery company has no idea where to deliver it to. The parcels then end up back with us.
Sometimes people also put special characters in the address like a slash or hashtag which also seem to get removed.
Basically, is there any way of stopping the addresses being changed at all when orders are imported into thirty bees?
Question
spidawebs
Is there a way to stop thirty bees altering the addresses when orders come in from marketplaces?
We get quite a lot of people, on Amazon in particular, who put the first line of their address in the name field by mistake. Because you are not allowed numbers in the name field, thirty bees removes these and we end up sending out the parcel without the house number so the delivery company has no idea where to deliver it to. The parcels then end up back with us.
Sometimes people also put special characters in the address like a slash or hashtag which also seem to get removed.
Basically, is there any way of stopping the addresses being changed at all when orders are imported into thirty bees?
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