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vzex

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  1. vzex

    Can't delete aftership

    Every time I saved/finish it created a new DB entry but did not created a hot link at order page. Control panel error log at host is quite long, lots of PHP listings. I also finally updated panda to latest version not sure if that caused all the PHP errors. PHP Version 7.0.25
  2. vzex

    Can't delete aftership

    tb_employee has email for support@aftership.com I've been getting a lot of page not found under visitors Think I might just delete all the above instances and hope for the best. I don't like that after uninstalling/deleting module and removing web service link aftership stays. I guess no one else stops using aftership and has this problem 🙂 *update* deleted 2 matches in TB_carrier no longer have the live link under customer order but I don't show USPS tracking even though I save/finish a new link to USPS again under carrier I'm using this link: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=@ Shouldn't that link adding @ show the live link where the old aftership link was under orders? *SOLVED* couldn't edit topic to add solved For some reason my database was not saving the USPS url after entering/finish on the carrier page. Is this a known issue or just me? 🙂 Used phpMyAdmin to access my database at my host using the search ON THE TOP not on the left pane for "aftership" edited the url that was pointing to aftership then added: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=@ Also deleted all database entries that contained aftership. Finally got rid of it after it did not uninstall completely. Now I can click on the tracking number link under orders>view any of my customer orders and the live link goes to the tracking number at USPS as it should! Also used login as customer module from @datakickto make sure customer link was correct and it is! Thanks @musicmaster all seems to be working correctly now!
  3. vzex

    Can't delete aftership

    No aftership link is still there. This seems like the perfect example of a module that isn't done right. Tried a different browser in case cache was not clearing it's the same. I'm just wondering how many customers went to the dead link 😞 I'll see if I can find the entry in my database although I'm not too comfortable changing anything there. *update* searched database with phpMyAdmin for aftership again and found the following: 2 matches in TB_carrier 1663 matches in TB_connections_source 1 match in TB_employee 1663 matches in TB_pagenotfound Total: 3329 matches Yikes! Is it safe to delete these? Why weren't all these entries deleted or changes to USPS tracking link?
  4. vzex

    Can't delete aftership

    Not seeing anything aftership 😞 I'm using panda theme but that shouldn't matter in the BO where the aftership link is showing even after changing link in carrier This is what I can't remove https://mywebsite.aftership.com/uspstrackingnumberhere
  5. vzex

    Can't delete aftership

    Yes I did that checked my hosting directories to make sure they were gone as well after searching all directories there. Not sure about editing overrides but wow didn't know this was available! Just installed Prestools not sure where to look for aftership but I will try to find it. Yes, did that. Looks like finding the entry in Prestools is what I need to figure out. @musicmaster Thank you so much for the quick reply!
  6. vzex

    Can't delete aftership

    Hi, long time no see 🙂 Uninstalled/deleted aftership module a while ago. Just noticed BO orders>pick any customers order>at shipping section if I add USPS tracking number the link STILL goes to aftership. I've cleared cache, deleted my aftership account, turned off web service, deleted aftership link shipping>carrier even searched my host directory for "aftership" nothing comes up. BUT if I look at page source THERE IT IS the link to aftership which if I hover in BO shows aftership as well! 😞 So of course this shows as a link for the customer but goes to a dead page. How do I get rid of aftership and why didn't it delete when I deleted the module? I'd like to replace the aftership BO shipping link with USPS tracking but not sure of the correct URL I've added the following to carrier but as I said aftership link is still shows up not the new USPS link I replaced it with after saving under carrier. The only thing I can think of is to delete aftership link from the template but not sure which templates to fix. Did I miss something obvious? Please help! Thanks!
  7. Thanks to those with the brains to sort this stuff out! Much appreciated!
  8. vzex

    Gift Card module translation not saving

    @x97wehner No, didn't get it to work so I deleted the module.
  9. vzex

    How should I have handled this?

    Yes! I tried that and it gave me a not found page. I believe there was another free version by the mod vekia or similar name but could not find it.
  10. vzex

    How should I have handled this?

    So now that I know how to do a manual order the proper way, is there any way I can convert the order I made by leaving the "m" off of their .com email address to push it through as a new customer? I'd like to add my manual order to their other orders. All other customer info is correct except for leaving off the last letter in their email. Thanks!
  11. vzex

    How should I have handled this?

    @the-rampage-rado said in [How should I have handled this?](/post/22911): > If you need online payment by the customer and you need to send him/her a link to process it the above mentioned method is the right way. > > If you have cash on delivery payment option and it's convenient for the user I would leave it as you did it and ship the items. They purchased by phone which is also fine. Asking for passwords is never good, doesn't sound professional with me. It was a long time elderly customer a bit confused this time for some reason just wanted a little TLC help with placing order. I'd never ask for a customers password but do recall seeing a module to login as customer and thought I needed to do it with a module to create their order. Now I know I can create an order thanks to @dosbiner pointing out a built in feature to TB Thanks!
  12. vzex

    How should I have handled this?

    @dosbiner said in [How should I have handled this?](/post/22909): > You can manually create order for existing customer from back office > orders > orders > add new order (there is plus + button) OH WOW! Thanks so much for pointing this out! Very much appreciated! Those TB code writers know what they are doing even if I don't :)
  13. Long time customer abandoned cart but didn't sign in. They called me to place the order by phone I write it all down to place the order myself for them after we hang up. I see the abandoned cart but can't convert it to an order. Or could I? So I enter all their info as a shopper but couldn't because that customer already exists! Couldn't call them for password and needed to get this order out. My workaround was to leave a letter off email creating a "new" customer. Order finally processed, but of course they don't get email confirmation. In hindsight I should have done that to their name since now I can't edit the email to correct it! Is there any way I can merge these two customers that are actually one? I just disabled guest checkout as well! :) I remembered there being a free module for prestashop to shop as customer but it didn't work on TB Thanks for any thoughts on preventing this from happening again!
  14. Update to online visitors not working.... Just installed Statistics Module v2.0.1 - by thirty bees again with intent to "reset" to see if that would make a difference since it didn't work last time I installed it, it brought me to a blank page. And just like that dashboard online visitors is now working again....without using reset. Hm.... Not sure why it didn't work last time and if there were any changes in the background but now it does show visitors after using updater from 1.0.3 to 1.0.6 with Panda theme @30knees maybe try again!
  15. @lesley forgot to mention I tried the stats module too Brings me to a blank page showing my old ico so I guess out of TB
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