rubben1985 Posted April 30, 2018 Share Posted April 30, 2018 Hi, some clients already have done their payments using paypal, but yesterday a client sent me this error when trying to pay: I told him to try in other device. He tells me that it is the same in 3 other devices but I tried myself and no problem. Any idea how to solve it? Link to comment Share on other sites More sharing options...
0 Beeta Posted May 1, 2018 Share Posted May 1, 2018 what version of TB and Paypal module are you using? Link to comment Share on other sites More sharing options...
0 rubben1985 Posted May 2, 2018 Author Share Posted May 2, 2018 TB 1.03 Paypal 5.3.2. I have updated to 1.6 beta 4 but I do not have news from the client so I am not sure if this update fixes the problem :S Link to comment Share on other sites More sharing options...
0 rubben1985 Posted May 2, 2018 Author Share Posted May 2, 2018 this is what I see in the api calls But even if the mouse change to a hand, I cannot do click to show more info (i tried in chrome, firefox and internet explorer) Link to comment Share on other sites More sharing options...
0 cprats Posted November 30, 2018 Share Posted November 30, 2018 Did you customer use a discount voucher? I've had a similar problem: the customer had a discount voucher, he introduced it to the voucher box, clicked OK and the discount appeared, but when he tried to pay using PayPal he got the same error you show in your screenshot. But when paying for the full invoice, with no voucher, he had no problems and could complete the transaction. Link to comment Share on other sites More sharing options...
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rubben1985
Hi, some clients already have done their payments using paypal, but yesterday a client sent me this error when trying to pay:
I told him to try in other device. He tells me that it is the same in 3 other devices but I tried myself and no problem.
Any idea how to solve it?
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