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toplakd

Contact form Reply-To

Question

Since gmail started ignoring Reply-To headers, does anyone have some workaround for messages sent through contact form?

As if reply is clicked on mail, it automaticly takes customer service address (for:) and totaly ignores Reply-To 🙂

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Have found a way to fix it so its now working again.
I have shop mail as shop@domain, and customer service as customer@domain.

both mail accounts are forwarded to my gmail account, and both mails are allowed to send mail from gmail.

Now, for replying as customer@domain you have to have it added as usual and checked "is alias"

but if you are also having shop@domain mail in gmail, it should not be marked as alias, as otherwise you will always end up replying to customer@domain.

So, customer@domain is alias and shop@domain is not an alias.

That way clicking on reply adds correct sender from reply-to header.

Edited by toplakd

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Above saves the reply-to issue, but unfortunately leads to new issue 🙂

If shop@domain is not alias. gmail starts to stack different customers mails into one thread 🙂 LOL

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Yes i know about this in Gmail  (from other causes).  It's not useful to use Gmail for such things, even it could be a good service but not for automated shop mails... then it gets to a horrible pell-mell.

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Im using it mainly to answer customers mail, and is handy on phone.

But its true that i never searched for good phone app for mails.

But as it seems i will have to, even if its easier to have all at one place.

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So i should look for something for accesing all my mails from android and linux.

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...for Android....   - this IS a problem, i did not find a good and GDPR fine solution.  I dont want to save such customers data in a bad app somewhere in the world....   For Linux it is easy and safe, you will find a lot. 

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