Cannot select Payment and shipment options to finish order

[piet]

Hi,

 

We have a very strange issue. When a customer is logged in and creates a shopping cart he is not able to complete this cart on the checkout page (one page checkout), every payment option or delivery option is not selectable the address update button is not active as well.

If a customer makes a shoppingcart as a guest and logs in on the checkout page everything works well. If we use 5 page checkout everything works fine and all options are selectable.

We are using TB1.0.8 an the latest Panda theme for TB.

Best regards,

Piet

Edited March 16, 2019 by piet

[piet]

Does anyone have a tip where to look?

[toplakd]

It could be something with the theme.

You can try the TB default theme with One Page Checkout to see if its working there.

[wakabayashi]

I would also look into the them. In such cases I test this always on second installation. There you can try to switch the theme completly or just overwrite the checkout tpl files. If it solves the problem, you know that it's the theme. Once you know this you can dig deeper into it.