Jump to content
thirty bees forum

Tickets in tawk.to


Recommended Posts


Does tawk.to have ticket handling? When there is a rush in the webshop I think it's pretty hard to have full control over all incoming questions. Would be nice to have something that is integrated with the mail.

Couldn't find any good screenshots or info when googling.

Link to comment
Share on other sites

  • 4 weeks later...

Hmm, I'm wondering how this is supposed to work. I tried tawk.to out. Everything went smooth but I do have some concerns.

I do use the contact form on the contact page and have added in back-office contacts that this form should send the inquiries to my tawk.to ticketing email.

The problem is that it's my server that becomes the sender so it seems to confuse tawk.to. When replying to the conversation the answer is sent to my server mail and not the entered mail into the form. Is this possible to solve?

I tried asking the tawk.to team but they didn't answer emails and in chat they were actually pretty rude and not very customer friendly.

Link to comment
Share on other sites

  • 2 years later...

Yeah, we have a support email. But when we added that email and chooses reply it replied to support@ not the customers email and the customer support was both rude and very unhelpful so we have been running Livezilla for two years now - much better support and features.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...