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Everything posted by Briljander

  1. Briljander

    Tickets in tawk.to

    I emailed them and they replied a few times before I choosed to search for new options. Tawk.to is a company I wouldn't recommend to anyone based on my experience.
  2. Briljander

    Tickets in tawk.to

    Hi, Does tawk.to have ticket handling? When there is a rush in the webshop I think it's pretty hard to have full control over all incoming questions. Would be nice to have something that is integrated with the mail. Couldn't find any good screenshots or info when googling.
  3. Briljander

    Tickets in tawk.to

    Yeah, we have a support email. But when we added that email and chooses reply it replied to support@ not the customers email and the customer support was both rude and very unhelpful so we have been running Livezilla for two years now - much better support and features.
  4. I do already have this feateure in Warehouse theme so I don't need this module but I think it's a good way of trying go make people Patreons. Maybe we can add up more bonuses for Patreons and make it more valuable to become one.
  5. Briljander

    Advise of backups

    Hi, I do have a VPS today with Cpanel and my host has daily backups. Unfortunately they have messed my site up and my backups aren't up to date and their backups seems to be corrupt which is catastrophic for me. I would like to have some really good advice of how to think about setting up good backup routines for the future. Not only for the e-commerce but also for the whole VPS (email, supportsystem, settings for webserver etc) Thanks in advance
  6. Briljander

    Advise of backups

    My payment provider helped med and exported a csv with all lost orders. From there I could get products, sum of order, date and customer info. From my TA-system I had information about orderreference which we attached to the shippinglabels. We could also see in there if the order was shipped or not. All this info was combined and with a lot of vlookup in excel. The tricky part was to import the orders and to get the stock balance correct. I used Prestashop Storemanager for this. Had to make two files, one that affected stock and one that didn't cause it wasn't possible to get minus stock on backorders which wasn't in physical stock. The latter part was fixed through sql. All purchase order and returns was added manually again afterwards but I think I have managed to restore all crucial parts now. I have also expanded storage on GDrive and managed to get that part working. Will also buy a Synology server which I will put at home so I can have two remote backups. The hosting company have told med I will get some kind of compensation for what they messed up (they autoterminated my account cause I had asked for a change in the account and was told I didn't need to pay until that guy was back from vacation). But I guess that compensation will never add up to the time I have put into fix this. I don't have that possibility to spin up a new account. I guess it's not possible for me then to try the full WHM backup. I guess It's most crucial to try the sql-file and public_html file once in a while.
  7. Briljander

    Advise of backups

    Thank you for you answers. I have learned a lesson today and that is to never ever trust the hosting companies backups no matter what they say. They have managed to restore almost everything now but from an 15 days old backup. A lot of orders missing we probably will have to add manually. I guess I need the whole environment to be copied cause there are a lot of settings that would take to long to set up, not only the e-commerce site but also webserver config, other databases and also emails and user accounts. Don't really know how I can test this backup though if it work, seems like it would require another server account.
  8. Briljander

    Advise of backups

    It's a managed server. They have managed to recover some from a 15 days old backup but the site is giving major errors but they are still working on it. I earlier had backups sent to my GDrive but that was constantly giving api-errors so that's why I don't have it anymore, didnt have time to fix that errors all the time. Its crucial for me that it's something that works and dont need my attention. Is this enough for backup? What if the backup is corrupt as in this case? Then no one can save me anyway? How do I test the backups? If I only dump the database I guess all settings done in cpanel and for server will get lost or do you mean all that covers up with files being backed up?
  9. I agree. I have been supporting this project since TB started with Patreon although my liveshop still runs Prestashop. Still a little bit concerned that a lot of my modules doesn't support TB. Do only add $5 to the table right now but I do think everyone using TB should give something back to the project and hopefully we would have even faster development. I will probably step up a level when changing and hope more people can contribute.
  10. Briljander

    Lots of module releases

    Great work! Seems like you have put in another gear.
  11. Briljander

    Best import module

    Agee, best tool I have used to simplify product management. You should really try to get them to officially support TB to.
  12. Briljander

    What is in the progress?

    Well, if a blog post needs to be excellent (which I don't agree about) drop a note here in the forums like Traumflug did, it's enough for me to see what's going on. But I think not as many people will se it here as a blog post.
  13. Briljander

    What is in the progress?

    Yeah, I also think you should try and at least make a blog post every month to keep us updated. Doesn't need to be any new releases. I am here at the forum almost every day and also check into GitHub pulse now and then but still am unsure what is really happening and had missed this post here in the forums.
  14. Briljander

    Deferred Images - Improve Page Loading Time

    Well my live shop is still running PS 1.6 but I have a test shop with TB. Yes, we are running a VPS with 3 CPUs and 8GB of ram. It's not slow but Its not especially fast either. We are also running Apache, not Nginx. Just compared the TB shops that shows up under menu "Shops using TB" and your shop is one of the fastest. The fastest one for me is this one https://www.add-one.fr/ I think its a big difference between different shops in speed.
  15. Briljander

    Deferred Images - Improve Page Loading Time

    @wakabayashi are you using any other teqniques or modules for pagespeed and what server setup do you have? I think your site is pretty fast and not all Thirtybees shops are so there must definitely be a difference in setting the shop up.
  16. I have a use case. I would like to help my employees to not forget to do certain actions and to remind them by email. Don't know if this is applicable here though. One thing that I have thought of is when a choosen order status has has been active for a amount of time I would like a reminder email to be sent to my customer care and remind them to handle this order. For example we have order statuses for ordered goods and sometimes the supplier doesnt deliver as they should and this would be great to remind us contact the supplier and ask why. Another one is when we have to contact a customer about something before sending the order. Sometimes they doesn't respond and we have to send a new mail. This would be great to get a notice of.
  17. Briljander

    Sending order Statuses

    I got a similar swiftmailerror when I had a customer which had an email that had a . before the @. Like "testname.@mail.com". Can this be the problem?
  18. Briljander

    Value of inventory

    Isnt there a statistics module that shows what's in stock and price?
  19. I have also thought about this. Do you know in which tables where it's needed to remove other shop data?
  20. Briljander

    Abandoned Cart Module that Actually Works?

    Anyone tried this one? https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/26740-abandoned-cart-reminder-5-in-1.html
  21. Briljander

    Thirtybees roadmap

    I think you have understood a lot of TBs earlier problem. The last updates with easier updaters and migrationtools is in the right direction. More of that and more error- and easier to understand reporting!
  22. Briljander

    Count stock

    How do you guys count your stock? Do you know of any good modules? Earlier one of us used an excelsheet on a laptop and the other one counted and read the numbers but then we have also have to take the sales into account and import the Excel immediately.
  23. Briljander

    Count stock

    Ok, but then you have to take all stockmovements into account. I found this module: https://www.modulebuddy.com/product/cycle-count-manager/ But unfortunately I found out to late it was a scam company. I bought it but there never was anything to download.
  24. Briljander

    Count stock

    I mean the actual count. When you count your stock to make sure the the physical stock and the stock in the webshop is correct.
  25. Briljander

    Update to 1.0.8 Shows 500 Server Error

    Ok, I understand. Great that you share your perspective. As long as you are this fast sharing a fix for it I would say its not a big issue