AndyC Posted June 17, 2020 Share Posted June 17, 2020 (edited) Hi Am in desperate help now My PayPal keeps failing transactions with customers. I've now tried both TB and Prestashop and both have issues with receiving money Last 3 orders and 3 errors forcing me to have to send PayPal invoices and a few have not bothered to carry on so am loosing precious sales I have checked logs and there is nothing showing up as to what may be causing it. The actual order still goes though but just fails on payment Any help would be appreciated please. I don't know if anyone else is having issues with these modules Am using the latest bleeding edge and prestashop PayPal module v3.14.2 Edit I was looking though everything to see if I could find something. On the payment email I found this error message.. Customer does fill in a country which has a ISO code against it PayPal response:TIMESTAMP -> 2020-06-17T17:25:40ZL_ERRORCODE0 -> 10731L_SHORTMESSAGE0 -> Invalid DataL_LONGMESSAGE0 -> There's an error with this transaction. Please enter a country in the shipping address.L_SEVERITYCODE0 -> Error Server information Server information Linux #1 SMP Wed Aug 14 08:29:59 EDT 2019 x86_64 Server software version LiteSpeed PHP version 7.2.29 Memory limit 512M Max execution time 240 Database information MySQL version 10.4.13-MariaDB MySQL server localhost MySQL name ?????????_????????? MySQL user ???????????????????? Tables prefix tb_ MySQL engine InnoDB MySQL driver DbPDO Edited June 17, 2020 by AndyC Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 So this is a new problem? It used to work and has jsut stopped working? You have not made ANY changes to the store at all? That paypal module looks to be a very old version? Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 mmmm It seems to accept United Kingdom only. Now that I have looked back though paypal orders Scotland and Wales fail all the time.. Wonder if paypal only accepts United Kingdom as a country as in theory Wales & Scotland aren't really countries as such Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 3 minutes ago, AndyC said: mmmm It seems to accept United Kingdom only. Now that I have looked back though paypal orders Scotland and Wales fail all the time.. Wonder if paypal only accepts United Kingdom as a country as in theory Wales & Scotland aren't really countries as such Careful there, you will start a riot 🙂 They are 100 % countries But yes, you are now on track. Something to do with PayPal and ISO codes if memory serves. Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 (edited) lol ,yes they are countries but they under the United kingdom 🙂 umbrella so to speak .. I've had them set up as countries to try and split the list up of counties as it get long if it is all under United Kingdom. If I change them all to United kingdom the counties list get long, which I have tried to avoid. Is there no way to remove them and make the customer type in their own state Edited June 17, 2020 by AndyC Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 We deleted all states as they are not really used. All couriers / post in the Uk are really now postcode orientated Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 I've tried that ,but I just get a empty state drop down list .. Don't you use the auto address Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 I guess it depends exactly what checkout system you use. I have the United Kington country linked to United Kingdom zone. The UK zone has "Contains States" slider off. And using Chex Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 I seeeeeee , by turning off states it is no longer required.. Wonder if there is a way to add another text box for state I am using the 5 page turned into 3 page checkout as chex doesn't work on my site yet, it keeps on giving wrong prices due to my extra pay attributes. I hope 1 day it will be fix so I can use it as it is just another defunct module I paid for but can't use Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 Don't know. There is an "other" field but I don;t want to play on my live site to see what it does. But why do you want "State / County" our customers don't miss it. And we don't need it and our couriers dont need it Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 I've tried other and nothing shows up 😞 ..Even cleared cache. Don't blame you for not wanting to medal it just asks for problems I have to fill in Counties when I have to order from the factory that makes my products.. It's a pain always having to look it up Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 So you have Scotland and Wales set up as their own Countries? What have you ised for the ISO code? Not sure if it is possible, but you could try setting it the same ISO code as United Kingdom? Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 (edited) Yes I did have 🙂 as that's how it was when I used Zencart and never had any issues.. I've moved them all over to United Kingdom now to see how it goes State drop down is so old school now ,I can't remember the last time I used it on a website Edited June 17, 2020 by AndyC Link to comment Share on other sites More sharing options...
haylau Posted June 17, 2020 Share Posted June 17, 2020 We used to use craftyclicks which populated the address for the customer - but there is a small ongoing cost with that. Link to comment Share on other sites More sharing options...
AndyC Posted June 17, 2020 Author Share Posted June 17, 2020 (edited) 14 minutes ago, haylau said: We used to use craftyclicks which populated the address for the customer - but there is a small ongoing cost with that. Yes, I thought you used that.. Edited June 17, 2020 by AndyC Link to comment Share on other sites More sharing options...
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