Cant get to stick

[purechoice]

For some reason this feature does not work anymore for me. I am trying to get the text to display for Displayed text when backordering is allowed. . It does not save for some reason      

Any ideas?

[purechoice]

Support?  Anyone?

[haylau]

Are you doing Save or SAve and Stay? Not sure why, but I have noticed that on occasion one will work when the other will not

 

Also, recent changes? New modules? TB version? Server changes?

Edited September 30, 2020 by haylau

[purechoice]

I have tried both ways and no bueno on either way. I am on 1.1.x. no new modules or changes

[purechoice]

Wondering if I can set this in language--- Translations

[musicmaster]

Did you enable debug mode?

Did you look in the PHP error log?

[purechoice]

No but I will look at that now.

[purechoice]

debug throes this back at me which is not the problem I have having

 

Warning on line 2083 in file /home/oshootca/purechoicefoods.ca/modules/amazon/classes/amazon.tools.class.php
[2] Declaration of AmazonTools::displayPrice($price, $currency = NULL, $no_utf8 = false, ?Context $context = NULL) should be compatible with ToolsCore::displayPrice($price, $tbCurrency = NULL, $noUtf8 = false, ?Context $context = NULL, $auto = NULL)

Warning on line 57 in file /home/oshootca/purechoicefoods.ca/modules/square/square.php
[2] count(): Parameter must be an array or an object that implements Countable

Warning on line 57 in file /home/oshootca/purechoicefoods.ca/modules/square/square.php
[2] count(): Parameter must be an array or an object that implements Countable

[purechoice]

When I go to modules. I get this

 

Warning on line 2083 in file /home/oshootca/purechoicefoods.ca/modules/amazon/classes/amazon.tools.class.php
[2] Declaration of AmazonTools::displayPrice($price, $currency = NULL, $no_utf8 = false, ?Context $context = NULL) should be compatible with ToolsCore::displayPrice($price, $tbCurrency = NULL, $noUtf8 = false, ?Context $context = NULL, $auto = NULL)

Warning on line 57 in file /home/oshootca/purechoicefoods.ca/modules/square/square.php
[2] count(): Parameter must be an array or an object that implements Countable

Warning on line 57 in file /home/oshootca/purechoicefoods.ca/modules/square/square.php
[2] count(): Parameter must be an array or an object that implements Countable

Warning on line 3735 in file /home/oshootca/purechoicefoods.ca/modules/stmegamenu/stmegamenu.php
[2] "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?

Warning on line 3750 in file /home/oshootca/purechoicefoods.ca/modules/stmegamenu/stmegamenu.php
[2] "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?
 

[purechoice]

I deleted the amazon and sqaure module.  Only have those 2 things coming up from megamenu now

[purechoice]

Anyone?  Any TB Support people out there? Would really like to fix this

[purechoice]

This is the only errors I see in my Cpanel error logs

 

[Tue Sep 22 15:44:52.845387 2020] [access_compat:error] [pid 3548630:tid 47528340940544] [client 66.249.75.105:33820] AH01797: client denied by server configuration: /home/oshootca/purechoicefoods.ca/themes/javascript.tpl
[Tue Sep 22 15:44:52.845362 2020] [access_compat:error] [pid 3548630:tid 47528340940544] [client 66.249.75.105:33820] AH01797: client denied by server configuration: /home/oshootca/purechoicefoods.ca/themes/live_edit.tpl
[Tue Sep 22 15:44:52.845309 2020] [access_compat:error] [pid 3548630:tid 47528340940544] [client 66.249.75.105:33820] AH01797: client denied by server configuration: /home/oshootca/purechoicefoods.ca/themes/debug.tpl

[purechoice]

I got the cpanel file errors cleared up.

 

While investigating the error that you've reported, I saw that there were the following rules:

<FilesMatch "\.tpl$">
Deny from all
</FilesMatch>

in an .htaccess file in this directory:

/home/oshootca/purechoicefoods.ca/themes

which is why the file was inaccessible.
 

[purechoice]

no update yet

Edited October 2, 2020 by purechoice

[haylau]

Update on what? Your last message was about solving the issue of files not being accessible so though the fault was fixed?

So, what version of TB are you on. Is it a new installation? If not new did this used to work? If it used to wrok and has stopped what have you changed (Modules? Themes? Server things like PHP?)

Have yuu looked at the browser console for errors while clicking the save button?

[purechoice]

I am currently on 1.1.0 stable.  I thought I had it fixed.  I cannot save any text to that field.  The only thing I have added is the advanced invoice form module.

[haylau]

Then try uninstalling that new module, but  I asked if you had tried looking at the browser console to look for errors?

 

Also, do all other changes to the product save?

Try using a different browser (there used to be an issue like this when saving with Google Chrome)

Edited October 2, 2020 by haylau

[purechoice]

sorry I dont know what the browser console is.  How do i get to it?

[haylau]

In Chrome, Right Click > Inspect > Console tab

Other browsers are similar but working may be different

[purechoice]

this is what it shows when I am on this field

[purechoice]

and this if I click on the cosole tab

[haylau]

And when you click the save button does it say anything (Update succesful?) or show an error message, and what shows in the console just after clicking save

[purechoice]

saved successfully. update successful

 

 

 

 

[haylau]

Looks OK. So when you say it is not saving, if you look at the product in the back office is that field still blank, or do you mean it is not showing in the front office (which BTw says powered by Prestashop)

I could have a quick look if you DM some log in details, just to make sure it is nothing obvious, I can compare with all our settings as it works for us

Edited October 3, 2020 by haylau

[purechoice]

The field is blank still in back office and it does not show on front office. I guess ther TB did not change the powered by when it installed.