Blank maintenance page

[Raymond]

Hello

The website (tb 1.1.0) works fine if I add my IP address while in maintenance mode, I can preview it and test, no problem.

However if I remove the IP address needed to preview the website instead of visualising the courtesy maintenance page I do get a plain blank page.

I tried to activate the debug mode, however no error is shown, just a blank page, I have no idea about how to solve this problem.

What should I check in order to fix that?

Thank you in advance.

Best regards

Ray

[colorful-ant]

if you have a mobile phone or tablet. provided it can work with a separate internet connection / ip address. you can test it in addition, whether there the same problem occurs. or ask a friend to open the page

[Raymond]

Hello Colorful Ant

I tried already, same result, besides that removing own IP address in the maintenance tab is enough to reproduce the bug.

The maintenance page just does not appear, is blank.

Thank you

Best regards

[AndyC]

Have you tried downloading a fresh copy of your theme and reloading the maintenance file via FTP ... I've done it a few times and it does work , especially with modules.

Edited December 11, 2020 by AndyC

[Raymond]

Hi Andy

Nope, I haven't done it, however I do prefer to fix the problem checking the actual installation and see what causes this, I do use transformer, I am not sure that there are updates available for TB that have not to be tweaked again....

However, I just do not know if it is a issue due to the theme or else, that is why I do ask info to find the culprit...

Thank you

Best regards

[colorful-ant]

the bigger problem is probably your template!
the transformer template is not fully compatible with TB. only the panda template from sunnytoo is best suited for this. therefore it seems that you have several problems with you.

transformer - see compatibility -> no TB

 

 

panda - see compatibility - with TB

 

best - ask @Jonny