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Sean Alcorn

Random products not providing shipping option

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I have been using Thirty Bees for about a year now and have discovered that random products that have been setup - even recent ones with all my usual defaults will randomly not offer any shipping options at checkout - yet the weight & dimensions would all fall into the established shipping rules. This has happened quite a few times now and is randomly happening on a new and popular product - driving customers away.

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2 answers to this question

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Are you saying that the same product sometimes has shopping option and sometimes not? Or are you saying that random products does not have shipping options at all?

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Do you have advanced stock enabled? If so check if the products that lack shipping are associated with the warehouse that ships with your shipping option.

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