A customer made us aware that one can't edit an address (not change to a different address) in Chex. Also, the phone number associated to an address is not visible.
Can Chex "edit" addresses or at least have a link so that customers can edit an address? And could Chex show the phone number associated to an address?
Background: A customer chose Klarna as a payment method and a saved address with an old/incorrect phone number. Klarna checks the phone number and she couldn't pay.
Question
30knees
Hi @datakick,
A customer made us aware that one can't edit an address (not change to a different address) in Chex. Also, the phone number associated to an address is not visible.
Can Chex "edit" addresses or at least have a link so that customers can edit an address? And could Chex show the phone number associated to an address?
Background: A customer chose Klarna as a payment method and a saved address with an old/incorrect phone number. Klarna checks the phone number and she couldn't pay.
Thanks
2 answers to this question
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