Introducing Remove Account

[datakick]

Last week we have released new premium module Remove account.

This module adds your customers an option to request account deletion, directly from their customer account in front office. 

Account is not immediately deleted, but rather scheduled for deletion. Your customers can change their mind during the waiting period.

Merchants have the option to approve or reject the deletion request. Or you can set it up to automatically approve account deletions.

Technical notes: Customer account is not really deleted. Rather, all customer data are merged with one (hidden) customer account. This removes all personal information from customer record (compliance with GDPR), yet it keeps data for accounting and statistics purposes.

Invoices are kept intact, as required by (most EU) laws. PII data on invoices are not subject to GDPR law, so it's OK to keep customer name, email, or address there even after account deletion.

Let us know what other functionality would you like in this module. 

[30knees]

On 10/23/2023 at 8:56 AM, datakick said:

Technical notes: Customer account is not really deleted. Rather, all customer data are merged with one (hidden) customer account. This removes all personal information from customer record (compliance with GDPR), yet it keeps data for accounting and statistics purposes.

I've had a couple of deletion requests that were processed and are no longer in the queue but the customer ID is still in the database. I'm assuming something didn't work or how does the hidden customer account actually work?

[30knees]

@datakick, could you help out, please? Does it work on your site?

[datakick]

Hi @30knees,

it works as expected. Since I have access to your back office, I logged in, and tried to run the cron url -- it successfully deleted (merged) three scheduled customer accounts.

My guess is you don't have the cron url for this module scheduled. Add it to your cron tasks list, to run at least daily.

[30knees]

Thank you, @datakick! True, I ran the cron manually, not scheduled.

Well, now it works. Thanks again!