Do you track your Handling time (TTS) and Shipping Time for your shops?

[the.rampage.rado]

Hi there,

I'm curious if any of us is tracking those two vital KPIs for their shops?

Handling time (TTS - time to ship) - the time between receiving an order and shipping it.

Shipping time - the time between shipping from your warehouse and delivery to the customer.

Delivery time - sum of both.

So are any of us using modules or internal tools to measure those KPIs? This is useful for inner workings optimizations and, of course, for comparing carriers serving the same delivery zones.

I'm curious if editing the delivery timestamp in the table during marking it as Delivered or at a later point is a viable option for making those stats more accurate. I, as a small merchant, do this in bulk when I have free time to clear the 'Shipped' orders from my list. I imagine there are shipping modules that also track delivery and will mark the orders as Delivered or Returned, etc, but I've never worked with similar.

[Yabber]

I have never encountered a carrier module for Prestashop that would provide such detailed information about shipments via API. Not even from such giants as UPS, FedEx, or DHL.

[the.rampage.rado]

Regarding the modules - I mean that I think there could be modules that change the shipping status via API. Regarding the statistics - I'm sure there is none. 🙂

Those KPIs are internal parameters and every large organization is tracking them.

I'm working on a module that could track such data and I'm thinking if we can modify the delivery date-time when we set the Delivered status. 

[nickz]

On 9/2/2025 at 9:34 AM, the.rampage.rado said:

 

I'm working on a module that could track such data and I'm thinking if we can modify the delivery date-time when we set the Delivered status. 

 

Does that enhance your sales?
Don't get me wrong, of course you can do whatever you please with your time; it is a question born out of curiosity. Most shop master every effort to fetch new clients while forgetting that the same customer will never ever come back (due to the shops over eager discount options towards 1st time clients). 

Edited Thursday at 04:17 PM by nickz

[hitillness]

17 hours ago, nickz said:

Does that enhance your sales?
Don't get me wrong, of course you can do whatever you please with your time; it is a question born out of curiosity. Most shop master every effort to fetch new clients while forgetting that the same customer will never ever come back (due to the shops over eager discount options towards 1st time clients). 

Interesting point! Adjusting delivery date-time with "Delivered" status could improve accuracy in records, but whether it boosts sales depends more on customer trust and satisfaction. Retaining existing customers through reliability often has a bigger long-term impact than chasing first-time buyers with discounts.

[x97wehner]

I do track it, but I don't have any software to assist. 

[nickz]

On 9/5/2025 at 11:45 AM, hitillness said:

Retaining existing customers through reliability often has a bigger long-term impact than chasing first-time buyers with discounts.

retaining customers is the best way for a stable turnaround. What people don't take into consideration is that a 1st time sales discount is a slap into every returning customer's face. What does he get if the 1st time sale already had a discount.?
Are the discount chasers your kind of client? 

Edited 38 minutes ago by nickz