zimmer-media Posted January 16, 2018 Posted January 16, 2018 If a customer wants to order (without login or guest checkout), no error message will appear when clicking on the "buy" button. For example, it lacks the hint "You need to log in, create an account" or something like that. The curious thing is, with the payment options bank transfer and Stripe, the page is simply reloaded without an error message, which gives the customer the hint, you must log in or something. When paying with Paypal you will be forwarded directly to the Paypal payment. The customer pays the order. Thereby also no order is generated in the shop. tb 1.0.3 standard theme with AEUC module and OPC. Paypal is only set as default. Express checkout and Paypal login are not activated.
zimmer-media Posted January 16, 2018 Author Posted January 16, 2018 Can someone confirm with similar / same settings? With my shops on different servers I have the problem, whether with the standard template or with the Transformer Template. Here I use the advanced.tpl from the standard theme. @admin @mdekker @lesley
30knees Posted January 17, 2018 Posted January 17, 2018 It doesn't happen with me. I can't even choose to pay. The payment sector says: PLEASE CHOOSE YOUR PAYMENT METHOD Please sign in to see payment methods. I can only choose the payment method if I enter a customer name (for guest checkout) and accept the TOS.
wakabayashi Posted January 17, 2018 Posted January 17, 2018 I don't have this problem. But I use a highly customized checkout, that's why I can't speak for any default solution. In my case customer don't see any payment method, if he isn't logged in. (We don't allow guest checkouts anymore)
Ulrich Posted January 17, 2018 Posted January 17, 2018 @zimmer-media I have same problem (v.1.04 RC1): www.buecher-boerse.com There is a reminder for choosing payment method, also for TOS agreement, but no reminder for missing customer identity: page is simply reloading @30knees I had this order (customer data > carrier method > payment method) in version 1.0.3 and can not find it in version 1.0.4. Now order is reversed: payment method > carrier method > customer data
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 @30knees I get this view when I deactivate the option "Legally secure order overview" in the AEUC module. But I do not have the german (eu) button "order now" Diese Ansicht erhalte ich, wenn ich im AEUC Modul die Option "Rechtssichere Bestellübersicht" deaktiviere. Aber da habe ich nicht den deutschen (eu) Button "Zahlungspflichtig bestellen"
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 @wakabayashi I think in your shops, the problem should not be because you do not need the AEUC module in your country theoretically.
wakabayashi Posted January 17, 2018 Posted January 17, 2018 @zimmer-media I don't even use this module... So you could be right, that it comes from there!
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 Yes, by now I know that it will not work if the button "legally secure order overview" is activated in the module.
30knees Posted January 17, 2018 Posted January 17, 2018 @ulrich I don't have 1.0.4 yet. It hasn't been officially released yet. It might be a bug in 1.04. that you should report.
Ulrich Posted January 17, 2018 Posted January 17, 2018 @30knees Have just disabled "Rechtssichere Bestellübersicht aktivieren" and it's much better now. Now the steps in the ordering process are numbered: "1 Konto", "2 Lieferarten" and "3 Wählen Sie Ihre Zahlungsart" with the note: "Bitte tragen Sie zunächst Ihre Lieferanschrift ein und speichern diese, um eine Zahlungsart auszuwählen." Bye-bye "Rechtssichere Bestellübersicht", don't miss you... As far as i know, it's not a legal duty. The current implementation of "Rechtssichere Bestellübersicht aktivieren" reverses the logic and order of the steps of the ordering process and should, I believe, be changed.
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 Regarding the "legal order overview" I am of the opinion that according to the legal regulations a button "jetzt kaufen / Zahlungspflichtig bestellen / etc" should give / must - be no matter whether 5 steps or OPC, which appears as the last option in the ordering process. I know that many large online shops do not stick to it and are actually Abmahngefährdet. But the Abmahnungsanwälte prefer to go to the small shops!
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 I would also like to adjust it much easier, I have no desire to pay for unnecessary penalties.
Ulrich Posted January 17, 2018 Posted January 17, 2018 @zimmer-media yes you are right: the text of the order summary and the "buy" button should appear on the SAME page below the selection of payment options, not isolated on a new page
Ulrich Posted January 17, 2018 Posted January 17, 2018 Another Bug: As soon, as i save customer data on OPC, the text "Die Allgemeinen Geschäftsbedingungen und das Widerrufsrecht habe ich zur Kenntnis genommen und stimme ihnen uneingeschränkt zu." changes to: "Ich habe die Allgemeinen Geschäftsbedingungen gelesen und stimme ihnen uneingeschränkt zu. (Allgemeine Geschäftsbedingungen lesen)"
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 Sorry for german now @Ulrich ich habe das noch nicht getestet oder gesehen, ich denke hier gibt es evtl das Problem bei den Übersetzungen sowohl im FO und im AEUC Modul, damit es einheitlich dargestellt wird
Ulrich Posted January 17, 2018 Posted January 17, 2018 @zimmer-media Scheint keine Frage der Übersetzung zu sein: der Teil der Seite wird neu geladen nach dem Speichern der Kundendaten, nur eben der falsche der beiden Texte.
zimmer-media Posted January 17, 2018 Author Posted January 17, 2018 These cursed laws, regulations etc, it is for ....... When are the dealers finally supported with laws. Progress is the final verdict against Paypal.
30knees Posted January 18, 2018 Posted January 18, 2018 @zimmer-media said in Problem in the ordering process: jetzt kaufen / Zahlungspflichtig bestellen / etc Yes, but isn't that just the name of the button? That should be easy to implement in all themes, etc. Don't forget the order overview needed on the last page (Bestellübersicht).
Ulrich Posted January 18, 2018 Posted January 18, 2018 @zimmer-media no, its not the name, it depend on "if then>else": On saving customer data on OPC, the text “Die Allgemeinen Geschäftsbedingungen und das Widerrufsrecht habe ich zur Kenntnis genommen und stimme ihnen uneingeschränkt zu.” changes to: “Ich habe die Allgemeinen Geschäftsbedingungen gelesen und stimme ihnen uneingeschränkt zu. (Allgemeine Geschäftsbedingungen lesen)” > text “Widerrufsrecht” and therefore link to “Widerrufsrecht” is gone
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