Customer service - predefined messages ?

[ssimard]

Is there a way to create predefined messages for the most popular tech support emails ?

I found a way to do it in the orders section but not in the customer service.. which would really help.

Thanks.

[Pedalman]

I also vote for an option to use variables like "date of order", "name" .... etc.

[Beeta]

Could be very useful to not have to reply over and over again the same answers to the same questions or to explain something or for apologies or other things. It can save many hours!

[SLiCK_303]

Maybe this would help, I dunno.... https://www.prestashop.com/forums/topic/664951-free-module-faq-frequently-asked-questions/

[ssimard]

Not really what I am looking for but thanks ;-)

Our customer support staff are already using predefined messages in gmail in order to quickly reply to the most common issues but I don't want them to copy/paste an answer in the back office module. I would really like them to use it thou...

I might have to do it myself if it doesn't exist..

[Beeta]

The FAQ module is useful but dropdown menu with "predefined replies" could be really awesome!

Something like this: http://jsfiddle.net/kjy112/kchRh/

but integrated with thirtybees' Customer service.

[zimmer-media]

I like to join the question. Predefined messages for customer service would be very helpful.

[ssimard]

Well I finally did it myself.

I posted it in the tips and tricks section.

Here: https://forum.thirtybees.com/topic/1626/customer-service-add-predefined-messages

Cheers !