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Invoice lists carrier costs wrongly. PayPal sees them correctly.


Question

Posted

This is not as general issue. I noticed it only once and could not 'regenerate' it.

I noticed and my customer too that on the invoice delivery costs were set to "free shipping" though normally our standard delivery costs should have been charged. Weird is that PayPal saw this standard charge and charged it correctly.

So, cart data was sent correctly to PayPal via Api but at somepoint Thirtybees internal invoice generating system failed or more likely was tricked some how.

I also noticed on the invoice the invoice adress was in a foreign country but not the delivery adress. For this particular foreign country we charge differntly. Note that for both cases inland and foreign... there is only one delivery service presented. Each has its standard carrier.

I tried to retrigger this behaviour and switched some times between delivery and invoice adress and inland and foreign country but I could not retrigger this.

I even tried to reproduce the cart that consisted of articles with variants.

May be someone has an idea what could have happened?

3 answers to this question

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Posted

I have exactly the same behavior. After updating from TB 1.1 to 1.5. If I use my test account,  which has its delivery address in Netherlands and Invoice Address in Hungary.  I use PostNL carrier. 

Only difference is that the error is 100% persistent. It always goes wrong: you pay the shipping cost and the invoice shows free shipping at 0 costs. The info displayed in the   shopping chart summary in the shop is correct. Its  'just' the invoice that is incorrect.

Anybody a clue?

BTW,  I don't know if this has anything to do with the two different addresses.

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Posted
11 hours ago, Dolfijn said:

I have exactly the same behavior. After updating from TB 1.1 to 1.5. If I use my test account,  which has its delivery address in Netherlands and Invoice Address in Hungary.  I use PostNL carrier. 

Only difference is that the error is 100% persistent. It always goes wrong: you pay the shipping cost and the invoice shows free shipping at 0 costs. The info displayed in the   shopping chart summary in the shop is correct. Its  'just' the invoice that is incorrect.

Anybody a clue?

BTW,  I don't know if this has anything to do with the two different addresses.

It's possible your theme contains overrides for invoice smarty templates. Check if there are any invoice*tpl files in /themes/<your theme>/pdf/ directory

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Posted

No there are no invoice*tpl  files in my custom theme. I upgraded to TB1.5 with the option to override my theme (my old one was to much modified) and from that I created   a custom theme. But with hardly any change made yet. It is the community theme.

Other idea's where I can have a look at?

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