Really bad support with 'Options, Fees, Taxes and Discounts, Shipping Cost' module

[Steve]

When I able the module I get the errors:

``` Fatal error: Out of memory (allocated 23068672) (tried to allocate 8192 bytes) in C:xampphtdocswebshopclassesCart.php on line 2364

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 4096 bytes) in C:xampphtdocswebshopclassesObjectModel.php on line 307 ```

As you can see I have more then enough memory.

I contacted the support on 12-20-2018, then send another message on 1-02-2019 and one today. Now I get the this message:

``` Hi,

Sorry we cannot give you support for the module for this platform. However, we can help you but this intervention will be paid for.

Thanks for your understanding. ```

So in short, bad support from these guys. They somehow keep thinking that TB is so much different than PrestaShop 1.6. Note that the module earlier worked perfectly, so it's definitely not TB's fault.

[lesley]

What company is it?

[Steve]

https://addons.prestashop.com/en/price-management/12794-options-fees-taxes-and-discounts-shipping-cost.html

'motionSeed'.

[Steve]

Does anyone else know what could cause this problem?

I already did some research and I think that one or more files somehow take way too much memory.

[lesley]

How much memory does your computer have? I would throw more memory at it and see if it helps.

[Steve]

Just set my memory limit to 2048M. Still the same:

Fatal error: Out of memory (allocated 570425344) (tried to allocate 4096 bytes) in C:\xampp\htdocs\webshop\override\classes\Cart.php on line 164

When I refresh:

Fatal error: Out of memory (allocated 538968064) (tried to allocate 4096 bytes) in C:\xampp\htdocs\webshop\classes\ObjectModel.php on line 306

[lesley]

It looks like it is still stuck on 528 mb.

[Steve]

That's weird. PHPinfo says this:

[lesley]

You might try to put one in your /classes directory and see what it registers.

[Steve]

What should I put in the /classes directory?

[lesley]

A php info file to see if that directory has a limit on it. Something is limiting the module to 528mb of ram.

[Steve]

XAMMP gives me an access denied when I put the phpinfo file in the /classes directory.

[lesley]

Hmm strange, it could be xammp that is the issue. Have you tried this online?

[Steve]

Have you tried this online?

No no yet.

[lesley]

You might give that a go and see if it works, set up an online dev site.

[Steve]

Will do and update once I have!

[datakick]

I have seen few modules, for example this one, which contains code like this:

php @ini_set('memory_limit', '1024M'); The intent of the developer was to increase memory limit, and it may work on some hostings with low memory settings. But if you have more than 1G of memory available you would never utilize it, as long as this module is installed and enabled.

@Steve, maybe you have some gem like this installed on your server as well?

[lesley]

Oh, I did not realize it was open source, I came across that a few months ago in that very module.