Help - Error when trying to update to v1.1.0 in prod

[netamismb]

 

I am trying to update ThirtyBees to version 1.1.0 from 1.0.7 -in production (I haven't any issues doing it locally 😞 ), but I get  the error Processing log (request failed, see JavaScript console):

and in Java Console

/...u/index.php?controller=AdminCoreUpdater&token=c2a47185d7eef8d5fe0b1af8a4beb3fd&action=processUpdate&ajax=1:1 Failed to load resource: the server responded with a status of 500 ()
controller.js:210 Request to https://,,,/o.../index.php?controller=AdminCoreUpdater&token=c2a47185d7eef8d5fe0b1af8a4beb3fd&action=processUpdate&ajax=1 failed with status 'rejected'.

 

any idea how can I fix this?

Edited October 6, 2019 by netamismb

[musicmaster]

Can you look in the error log of your server to see what this 500 error was about?

[netamismb]

I don't have anything in apache error.log 

[musicmaster]

26 minutes ago, netamismb said:

I don't have anything in apache error.log 

That makes it a bit more difficult.

You can look in the log directory of your webshop.

If that doesn't work you can look in the javascript console. To do that you should enable debug mode, open the javascript console and follow what I have described here to see what the error is about.

[netamismb]

Thank you, going to do that. For now, I postponed the update for the next weekend.

[netamismb]

Thank you, going to do that. For now, I postponed the update for the next weekend.

[netamismb]

I've try again and get same error, Request to https://www.rock4u.eu/oficina4u/index.php?controller=AdminCoreUpdater&token=c2a47185d7eef8d5fe0b1af8a4beb3fd&action=processUpdate&ajax=1 failed with status 'rejected':

Parameter 'compareVersion' is empty.

Core Update module:  Core Updater v1.1.1 - by thirty bees.

I have recently change the server, could be a missing module ?

Edited October 12, 2019 by netamismb

[datakick]

If you PM me access credentials, I can have a look

[netamismb]

done, thanks a lot

[netamismb]

Thank you very much for your help, @datakick. The issues was the Tar.php file was not compatible with PHP7.3 and solved using the solution from thread forum.thirtybees.com/topic/2441-2441/gitupdater-preview/page/2/?tab=comments#comment-26779:

Edit the file on your server /vendor/pear/archive_tar/Archive/Tar.php

And replace this code

$v_att_list = & func_get_args();

with

$v_att_list = func_get_args();