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ukclearance

Randomly getting logged out of admin backend

Question

I am running Thirtybees 1.1.0 but started getting a problem where I am randomly getting logged out of the admin backend and have to log back in again. Sometime this can happen several times in a minutes as though the session has timed out.

I have cleared cookies in my browser and tried both Firefox and Chrome and it happens on both browsers.

It occurs randomly when I click on a menu item, go to view an order, update an product etc, there is no obvious pattern but it is very frustrating.

I have ticked the box on the login page to keep me logged in but it still does it

I seem to remember having a similar issue on an earlier version of Prestashop in the past. Any advise on how to fix this on 30bees?

 

Edited by ukclearance

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4 answers to this question

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Have you cleared all your caches in admin and including on your host site

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Go to Administration > Preferences and disable Check the cookie's IP address settings. That will probably help -- it's possible you are behind some proxy, and your ip address changes. Even cloudflare can cause this

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yeah, it can log out or block you from logging in. it's pain in ass on mobile connections, as IP changes there quite frequently. after disabling this check, problem solved.

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I am not behind a proxy (unless my ISP uses them) but I do use Cloudflare on the website. I have disabled check cookie ip address and so far it seems to have stopped me getting logged out all the time. So fingers crossed that has fixed it

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