Problem during installation

[Cryogen]

Hello, I got this error trying to install thirtybees, I contacted my hosting provider and this is what they answered to me:

Quote

I tried to check it but this error requires a bit more internal knowledge of Thirty Bees than I have.

As far as I can tell, it’s trying to load XML data with manufacturer information. But apparently, some of the demo data is invalid, or there is a code error in trying to load it.

I think you may have more luck with this question on the thirty bees forum. I’m not sure if this is a hosting issue or not, but the issue happens so deeply within thirty bees that I can’t tell.

I can provide my website link if you need, thanks.

[nickz]

Did you try to install with guest data?

[Cryogen]

2 hours ago, nickz said:

Did you try to install with guest data?

What is that?

[datakick]

What language have you selected for installation?

[Cryogen]

7 hours ago, datakick said:

What language have you selected for installation?

English

[datakick]

well thats strange. The only reason for this behavior that comes to mind is missing php xml extension

[nickz]

18 hours ago, Cryogen said:

What is that?

You will be asked at instalation initial if you want to use the sample Data or without.

[Cryogen]

8 minutes ago, nickz said:

You will be asked at instalation initial if you want to use the sample Data or without.

Oh the demo data, I put yes to that

[Cryogen]

3 hours ago, datakick said:

well thats strange. The only reason for this behavior that comes to mind is missing php xml extension

Is there anyway to confirm? What would be the solution to that if that was the case?

[datakick]

7 minutes ago, Cryogen said:

Is there anyway to confirm? What would be the solution to that if that was the case?

phpinfo - https://www.php.net/manual/en/function.phpinfo.php

[datakick]

Also, what PHP version are you using?

[Cryogen]

16 hours ago, datakick said:

phpinfo - https://www.php.net/manual/en/function.phpinfo.php

I don't understand what I have to do with this

4 hours ago, datakick said:

Also, what PHP version are you using?

PHP 7.4

[datakick]

21 minutes ago, Cryogen said:

I don't understand what I have to do with this

PHP 7.4

Create file phpinfo.php in the root directory of your installation with following content:

<?php

phpinfo();

 

And then open www.yourdomain.com/phpinfo.php. It wil tell you what extensions are used

[Cryogen]

24 minutes ago, datakick said:

Create file phpinfo.php in the root directory of your installation with following content:

<?php

phpinfo();

 

And then open www.yourdomain.com/phpinfo.php. It wil tell you what extensions are used

I can't find any extensions section in what it's showing me.
Also, now when I try to access my domain I get this 500 error and it gave me a file to download

exception_20222294918.txt

[wakabayashi]

I just tried to install a clean tb 1.3.0. Got this one: