selwynorren Posted January 22 Share Posted January 22 Hey Guys, So for years I always supported Thirtybees with a small monthly contribution. Now after the new change and the new support system, I am notified I need to terminate my previous support with Paypal. If I click the link I get the following error message... There was an error communicating with PayPal to retrieve information about the Subscription. I cannot renew my support at all. Its been months now. Can anyone please help me here? Link to comment Share on other sites More sharing options...
datakick Posted January 23 Share Posted January 23 Hello, could you please retry again? There was old inactive paypal subscription associated with your account that blocked the process. Link to comment Share on other sites More sharing options...
netamismb Posted January 23 Share Posted January 23 I also have an issue with my subscription, I just got the error: There was an error processing the payment. Please try a different payment method or contact us for assistance. Link to comment Share on other sites More sharing options...
datakick Posted January 23 Share Posted January 23 17 minutes ago, netamismb said: I also have an issue with my subscription, I just got the error: There was an error processing the payment. Please try a different payment method or contact us for assistance. What payment method did you try to set up? Link to comment Share on other sites More sharing options...
netamismb Posted January 23 Share Posted January 23 I used a Revolut card for Ivory member. Link to comment Share on other sites More sharing options...
netamismb Posted February 2 Share Posted February 2 I still can't renew my subscription, this is what I get in console. Link to comment Share on other sites More sharing options...
Smile Posted February 15 Share Posted February 15 I will check it ad come back to you, sorry for waiting! Link to comment Share on other sites More sharing options...
Smile Posted February 24 Share Posted February 24 We checked again and did some DB clean up. Maybe it works if not please make the donation manual and I will handle the member subscription also manual. https://www.paypal.com/donate/?hosted_button_id=SDAYT6DWZRCSS Link to comment Share on other sites More sharing options...
netamismb Posted February 25 Share Posted February 25 I managed in the end to pay with PayPal. Thank you! 1 Link to comment Share on other sites More sharing options...
selwynorren Posted March 21 Author Share Posted March 21 @datakick Please help out again. I ordered my renewal but I made a mistake and it is about to bill me for 12 months in advance, however there is not way for me to cancel my order and fix it. Are you able to clear it form your side? Link to comment Share on other sites More sharing options...
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