updating my shop to latest bleeding edge version 702fd5e22b0c854b1e4af82113807d060c7e64e0 broke my shop, getting 500 error on product pages.

papagino · November 28

Hello people,

I just performed an update on my shop to the latest bleeding edge version 702fd5e22b0c854b1e4af82113807d060c7e64e0.

The update perform fine, but if I click on the Database on the update page, I get this error:

Oh snap! We have encountered an error
Ajax request failed: error
Details

Response:
<!DOCTYPE html>
<html lang="en">
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
        <meta name="description" content="This store is powered by thirty bees." />
        <style>
            ::-moz-selection {
                background: #b3d4fc;
                text-shadow: none;
            }

            ::selection {
                background: #b3d4fc;
                text-shadow: none;
            }

            html {
                padding: 30px 10px;
                font-size: 16px;
                line-height: 1.4;
                color: #737373;
                background: #f0f0f0;
                -webkit-text-size-adjust: 100%;
                -ms-text-size-adjust: 100%;
            }

            html,
            input {
                font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
            }

            body {
                max-width:600px;
                _width: 600px;
                padding: 30px 20px 50px;
                border: 1px solid #b3b3b3;
                border-radius: 4px;
                margin: 0 auto;
                box-shadow: 0 1px 10px #a7a7a7, inset 0 1px 0 #fff;
                background: #fcfcfc;
            }

            h1 {
                margin: 0 10px;
                font-size: 50px;
                text-align: center;
            }

            h1 span {
                color: #bbb;
            }
            h2 {
                color: #fad629;
                margin: 0 10px;
                font-size: 40px;
                text-align: center;
            }

            h2 span {
                color: #bbb;
                font-size: 60px;
            }

            h3 {
                margin: 1.5em 0 0.5em;
            }

            p {
                margin: 1em 0;
            }

            a {
                color: #d8b81c;
            }

            ul {
                padding: 0 0 0 40px;
                margin: 1em 0;
            }

            .container {
                max-width: 380px;
                _width: 380px;
                margin: 0 auto;
            }

            input::-moz-focus-inner {
                padding: 0;
                border: 0;
            }

            pre {
                white-space: pre-wrap;       /* Since CSS 2.1 */
                white-space: -moz-pre-wrap;  /* Mozilla, since 1999 */
                white-space: -pre-wrap;      /* Opera 4-6 */
                white-space: -o-pre-wrap;    /* Opera 7 */
                word-wrap: break-word;       /* Internet Explorer 5.5+ */
                width: 400px;
            }
        </style>
    </head>
    <body>
        <div class="container">
            <h2 id="errorTitle"><span>500</span> Server Error</h2>
            <p id="errorMessage">
                Oops, something went wrong. You can try to refresh this page
            </p>
            <p>
                If the problem persists please feel free to <a href="mailto:[email protected]?subject=Server%20Error">contact us</a>.
                Make sure to <a id="downloadError">download</a> encrypted error message and
                attach it to your email. That will help our engineers to solve this problem quickly.
            </p>
            <br/>
        </div>
        <script type="text/javascript">
          (function() {
              var data = 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              var date = new Date();
              var year = date.getFullYear();
              var month = date.getMonth() + 1;
              var day = date.getDate();
              var hours = date.getHours();
              var minutes = date.getMinutes();
              var seconds = date.getSeconds();
              var fileName = 'exception_' + year + month + day + hours + minutes + seconds + '.txt';
              var element = document.getElementById('downloadError');
              if(window.navigator.msSaveOrOpenBlob) {
                  var fileData = [data];
                  blobObject = new Blob(fileData);
                  element.addEventListener('click', function(){
                     window.navigator.msSaveOrOpenBlob(blobObject, fileName);
                  });
              } else {
                  var url = "data:text/plain;charset=utf-8," + encodeURIComponent(data);
                  element.setAttribute("download", fileName);
                  element.setAttribute("href", url);
              }
          }());
        </script>
    </body>
</html>

Now, if I go on a product page, I get a 500 error.

What could cause this major problem?

Help please..

the.rampage.rado · November 28

Do you have backoffice access?

The code you have given is not very descriptive.

Put the information from Collect logs module where you can see the error.

papagino · November 28

2 minutes ago, the.rampage.rado said:

Put the information from Collect logs module where you can see the error.

got this:

Exception

Message:

ThirtyBeesDatabaseException: Unknown column 'product_attribute_shop.width' in 'field list'

Location:

classes/Product.php line 6250

SELECT ag.`id_attribute_group`, ag.`is_color_group`, agl.`name` AS group_name, agl.`public_name` AS public_group_name,
					a.`id_attribute`, al.`name` AS attribute_name, a.`color` AS attribute_color, product_attribute_shop.`id_product_attribute`,
					IFNULL(stock.quantity, 0) AS quantity, product_attribute_shop.`price`, product_attribute_shop.`ecotax`, product_attribute_shop.`weight`,
					product_attribute_shop.`default_on`, pa.`reference`, product_attribute_shop.`unit_price_impact`,
					product_attribute_shop.`minimal_quantity`, product_attribute_shop.`available_date`, ag.`group_type`,
					product_attribute_shop.`width`, product_attribute_shop.`height`, product_attribute_shop.`depth`
				FROM `tbfz_product_attribute` pa
				 INNER JOIN tbfz_product_attribute_shop product_attribute_shop
		ON (product_attribute_shop.id_product_attribute = pa.id_product_attribute AND product_attribute_shop.id_shop = 1)
				 LEFT JOIN tbfz_stock_available stock
			ON (stock.id_product = pa.id_product AND stock.id_product_attribute = IFNULL(`pa`.id_product_attribute, 0) AND stock.id_shop = 1  AND stock.id_shop_group = 0  )
				LEFT JOIN `tbfz_product_attribute_combination` pac ON (pac.`id_product_attribute` = pa.`id_product_attribute`)
				LEFT JOIN `tbfz_attribute` a ON (a.`id_attribute` = pac.`id_attribute`)
				LEFT JOIN `tbfz_attribute_group` ag ON (ag.`id_attribute_group` = a.`id_attribute_group`)
				LEFT JOIN `tbfz_attribute_lang` al ON (a.`id_attribute` = al.`id_attribute`)
				LEFT JOIN `tbfz_attribute_group_lang` agl ON (ag.`id_attribute_group` = agl.`id_attribute_group`)
				 INNER JOIN tbfz_attribute_shop attribute_shop
		ON (attribute_shop.id_attribute = a.id_attribute AND attribute_shop.id_shop = 1)
				WHERE pa.`id_product` = 23
					AND al.`id_lang` = 1
					AND agl.`id_lang` = 1
				GROUP BY id_attribute_group, id_product_attribute
				ORDER BY ag.`position` ASC, a.`position` ASC, agl.`name` ASC

Went back to TB 1.6 for now to keep my shop online...

papagino · November 28

I am using Niara in 3 columns setup...

papagino · November 28

also in the error logs:

Stacktrace

#0  classes/Product.php(6250)
#1  classes/db/Db.php(241): ()
#2  classes/db/Db.php(441): DbCore->displayError()
#3  classes/db/Db.php(1102): DbCore->query()
#4  classes/Product.php(6250): DbCore->getArray()
#5  classes/view/model/ProductViewModel.php(87): ProductCore->getAttributesGroups()
#6  controllers/front/ProductController.php(747): Thirtybees\Core\View\Model\ProductViewModelCore->getAttributesGroups()
#7  controllers/front/ProductController.php(290): ProductControllerCore->assignAttributesGroups()
#8  classes/controller/Controller.php(209): ProductControllerCore->initContent()
#9  classes/controller/FrontController.php(264): ControllerCore->run()
#10 classes/Dispatcher.php(858): FrontControllerCore->run()
#11 index.php(33): DispatcherCore->dispatch()

the.rampage.rado · November 28

Did you update your DB too after the files were updated?

papagino · November 28

Just now, the.rampage.rado said:

Did you update your DB too after the files were updated?

Yes, this is when the error appeared, after I click on the Database button in the update page...

yaniv14 · November 28

it looks like you upgrade did not finish correctly.

this 'product_attribute_shop.width' column introduced in todays commits and was suppose to be added to your db as part of the upgrade, without the need to go to the db part and do a manual db upgrade.

I would suggest to try the upgrade again.

papagino · November 28

8 minutes ago, yaniv14 said:

it looks like you upgrade did not finish correctly.

this 'product_attribute_shop.width' column introduced in todays commits and was suppose to be added to your db as part of the upgrade, without the need to go to the db part and do a manual db upgrade.

I would suggest to try the upgrade again.

Nope, tried it again and same error, so back to TB 1.6... until its fixed.

datakick · November 28

1 hour ago, papagino said:

Nope, tried it again and same error, so back to TB 1.6... until its fixed.

The error makes it clear that database migration was not performed. This could happen either

update process failed -- you confirmed this is not the case
you have some override that blocks core updater to discover new database schema changes. This is the most likely case

Check if you have override for Combination - check if file /override/classes/Combination.php exists. I bet it exists, and it contains something like

public static $definition = [...]

If that's the case, you will have to modify it to include the new changes from core.

papagino · November 29

3 hours ago, datakick said:
The error makes it clear that database migration was not performed. This could happen either

update process failed -- you confirmed this is not the case

you have some override that blocks core updater to discover new database schema changes. This is the most likely case

Check if you have override for Combination - check if file /override/classes/Combination.php exists. I bet it exists, and it contains something like
public static $definition = [...]
If that's the case, you will have to modify it to include the new changes from core.

No override exist for classes/Combination.php...

datakick · November 29

6 hours ago, papagino said:

No override exist for classes/Combination.php...

Then there must be some error during update. Are you sure update completed without errors? What about the exception that is raised when you open the Database tab? The same probably occurs during update. Look into your error logs and find out what is that about.

tomek · December 2

I got the same error after I updated today. The update tells me I have the latest version, but if switch to database tab, I get the same error.

BO seems to work, but the Front office is 500 error.

When I open TB logs I have just some info about admin login.

Ok, I just found the fix - I hope so.

I switched the PHP version from 7.4 to 8.1 on server side and in the CoreUpdater settings. Then fixed all the errors in the Database tab. Then tried to update the store which gave me an error about broken installation, but after another update of the store it seems to work.

Edited December 2 by tomek

the.rampage.rado · December 2

Remove the last comma on line 5579 in classes/Product.php then continue with the DB update aswell:

$depthImpact = null,

should become:

$depthImpact = null

datakick · December 2

Oh, bummer. Fixed in bleeding edge.

Anyway, I strongly suggest everyone to move beyond PHP7.4 -- we can't keep compatibility forever.

papagino · December 3

23 hours ago, datakick said:

Oh, bummer. Fixed in bleeding edge.

Anyway, I strongly suggest everyone to move beyond PHP7.4 -- we can't keep compatibility forever.

Does this mean that there was a problem with the update?

I'm using PHP8.1, if I do the update again, will I still get the error I posted earlier?

Cheers

datakick · December 3

8 minutes ago, papagino said:

Does this mean that there was a problem with the update?

I'm using PHP8.1, if I do the update again, will I still get the error I posted earlier?

Cheers

If you are running on php8.1, then you had different issue that the one fixed in bleeding edge. Trialing commas are supported since php 8.0

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updating my shop to latest bleeding edge version 702fd5e22b0c854b1e4af82113807d060c7e64e0 broke my shop, getting 500 error on product pages.

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