Hello, ...the cancellation button will become mandatory from June 19, 2026 in EU countries.
So, this means, an electronic button is needed that allows consumers to cancel contracts online – simply, directly, and without detours. The goal: Cancellation should be as easy as signing the contract – with just one click.
How do we implement this in ThirtyBees? Has anyone already considered this, or is someone working on a solution?
It would be sufficient to use a copy the existing contact form and make it available for this purpose. This would also allow for the automatic sending of the email confirmation.
This means, we have to copy the Controller and the .tpl from contact form to a new form? What else is to be done?
Once again, the entire EU is affected, although the implementation in some countries seems to be less stringent.
More informations here:
The "cancellation button" (or withdrawal button) becomes a mandatory, simple, one-click feature for all EU online retailers for distance contracts starting June 19, 2026, due to EU Directive 2023/2673,
requiring an easily accessible, prominent, and clearly labeled button on websites/apps to make canceling online purchases as easy as making them, preventing complex email/form processes.
Key Details of the 2026 Cancellation Button:
Mandatory Date: June 19, 2026.
Applies To: Online retailers (websites & apps) in the EU for distance contracts (e.g., online shopping).
Purpose: To allow consumers to withdraw from a contract with a single click, just as easily as they agreed to it.
Functionality: It must be a digital function that's simple, clearly recognizable, and available throughout the 14-day withdrawal period.
Requirements:
Easy Access: Prominently placed, not hidden behind multiple clicks or logins.
Clear Labeling: Clearly labeled (e.g., "Cancel Contract").
Confirmation: Clicking it leads to a confirmation page where the user submits the cancellation.
Legal Basis: EU Directive 2023/2673, amending the Consumer Rights Directive.
Why it's Happening:
The EU aims to strengthen consumer rights and confidence in e-commerce by removing friction and complexity from the cancellation process, making it as easy as ordering. Non-compliance could lead to extended withdrawal periods (12 months + 14 days) or penalties.
Question
DRMasterChief
Hello, ...the cancellation button will become mandatory from June 19, 2026 in EU countries.
So, this means, an electronic button is needed that allows consumers to cancel contracts online – simply, directly, and without detours. The goal: Cancellation should be as easy as signing the contract – with just one click.
How do we implement this in ThirtyBees? Has anyone already considered this, or is someone working on a solution?
It would be sufficient to use a copy the existing contact form and make it available for this purpose. This would also allow for the automatic sending of the email confirmation.
This means, we have to copy the Controller and the .tpl from contact form to a new form? What else is to be done?
Once again, the entire EU is affected, although the implementation in some countries seems to be less stringent.
More informations here:
The "cancellation button" (or withdrawal button) becomes a mandatory, simple, one-click feature for all EU online retailers for distance contracts starting June 19, 2026, due to EU Directive 2023/2673,
requiring an easily accessible, prominent, and clearly labeled button on websites/apps to make canceling online purchases as easy as making them, preventing complex email/form processes.
Key Details of the 2026 Cancellation Button:
Mandatory Date: June 19, 2026.
Applies To: Online retailers (websites & apps) in the EU for distance contracts (e.g., online shopping).
Purpose: To allow consumers to withdraw from a contract with a single click, just as easily as they agreed to it.
Functionality: It must be a digital function that's simple, clearly recognizable, and available throughout the 14-day withdrawal period.
Requirements:
Easy Access: Prominently placed, not hidden behind multiple clicks or logins.
Clear Labeling: Clearly labeled (e.g., "Cancel Contract").
Confirmation: Clicking it leads to a confirmation page where the user submits the cancellation.
Legal Basis: EU Directive 2023/2673, amending the Consumer Rights Directive.
Why it's Happening:
The EU aims to strengthen consumer rights and confidence in e-commerce by removing friction and complexity from the cancellation process, making it as easy as ordering. Non-compliance could lead to extended withdrawal periods (12 months + 14 days) or penalties.
and also here are some informations: https://retjet.com/en/mandatory-return-button-in-online-stores-directive-2023-2673
Maybe we can arrange an good solution (without an module) in team work here?
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