<SOLVED> eMail Error Message when Updating Order Status to "Delivered"

[alwayspaws]

I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

[SLiCK_303]

If I figure out why my changes arent being sent out, I'm sure it will solve your issue too. grrrr..

[alwayspaws]

@SLiCK_303 Did you select a theme in the Localization / Translations > Type of translation > email templates translations > Select your theme >

Your screenshot shows: Core: no theme selected.

[alwayspaws]

What! When did you have this problem?

[SLiCK_303]

no I selected core files, not theme files. My theme has no mails folder in it.

[alwayspaws]

Well my theme does! lol. grrrr

[SLiCK_303]

oh. put them in both /mails/en folder AND /themes/transformer/mails/en ( i think you use that theme)

[alwayspaws]

They already are in both. I just checked.

public_html/themes/transformer/mails/en

and

public_html/mails/en

[alwayspaws]

When in doubt, reboot! I'll brb

[SLiCK_303]

hehe

[SLiCK_303]

somewhere it must be caching the mails....I haven't figured this out yet...

[SLiCK_303]

backup your theme/transformer/mails/en folder. Then delete the theme/transformer/mails/ folder off your site. Then try again and see if the emails show up.

[alwayspaws]

@slick_303 said in eMail Error Message when Updating Order Status to "Delivered":

somewhere it must be caching the mails....I haven't figured this out yet...

Traumflug talked about this in another post that there are a lot of different caches when I asked how come something didn’t work but suddenly worked hours or a day later.

[alwayspaws]

Good suggestion about backing up, deleting and re-uploading the mails folders.

[SLiCK_303]

Deleting my theme/name/mails folder off my site solved my issue

[alwayspaws]

@slick_303 said in eMail Error Message when Updating Order Status to "Delivered":

Deleting my theme/name/mails folder off my site solved my issue

I’ll try this. Did your email go out the way you wanted it to? No error message?

[SLiCK_303]

yup

[alwayspaws]

@slick_303 said in eMail Error Message when Updating Order Status to "Delivered":

backup your theme/transformer/mails/en folder. Then delete the theme/transformer/mails/ folder off your site. Then try again and see if the emails show up.

Deleting my theme/name/mails folder off my site solved my issue

Mine is partly solved. I backed up theme/transformer/mails/en folder, deleted it and re-uploaded it. The new DELIVERED email template now shows up in localization > translations > email templates translations >Transformer theme > English

Error message still appears when trying to re-send DELIVERED email but no error when trying to resend SHIPPED email.

Error message in back office:

No error message for the earlier status update of SHIPPED, which I tried to re-send:

Thanks for solving a big part of this issue, @SLiCK_303 (Happy Birthday to your wife!)

[alwayspaws]

@hfxracing said in eMail Error Message when Updating Order Status to "Delivered":

check the e-mail just to be sure some people do not want to be contacted after they order and will change the e-mail address.

To see if it was still a valid email address, I sent email to the customer via my mail program and it did not bounce back. The rest of this story is in my above post.

Thanks!

[SLiCK_303]

Thanks for solving a big part of this issue, @SLiCK_303 (Happy Birthday to your wife!)

Np, and thank you! I hope to make it a good one for her!

[alwayspaws]

@SLiCK303 NOTE only for this post in this forum: Plain text email versions do not have a subject field to enter, so this is normal behavior Per @SLiCK303 So never mind the question in this specific post. Thanks. Keeping the screenshots here for anyone who may want to know what we're discussing.

After viewing the html version - HTML "title" tag (the subject of the email) I added: Delivered from {shop_name} in that field.

html subject title tag for delivered:

"No Subject was found for "delivered" in the database. Viewing the text version does not have a field for the subject.

[alwayspaws]

@slick_303 You will make her birthday a happy one! I hope you two enjoy the celebration! :)

[SLiCK_303]

haha. I fogot about the subject line. Thanks

[alwayspaws]

You're welcome but how do we solve "no subject" for the text version when there is no field to enter the subject?

[SLiCK_303]

Shipped has the same thing, I think most do.

[alwayspaws]

OK , have you been able to view any sent to the customer? I'm going to create a test order like @lesley suggested to see what I'm sending out.