alwayspaws Posted December 19, 2017 Share Posted December 19, 2017 I'm getting an eMail Error Message when Updating Order Status to "Delivered" Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box. Got the error and clicked "resend email" to try again. Same error: "An error occurred when sending the email to the customer". I did not get this error when I updated the "processing in progress" and the "shipped" statuses. Any ideas? I doubt that the customer changed her email in the past few days. :) Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 If I figure out why my changes arent being sent out, I'm sure it will solve your issue too. grrrr.. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @SLiCK_303 Did you select a theme in the Localization / Translations > Type of translation > email templates translations > Select your theme > Your screenshot shows: Core: no theme selected. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 What! When did you have this problem? Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 no I selected core files, not theme files. My theme has no mails folder in it. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 Well my theme does! lol. grrrr Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 oh. put them in both /mails/en folder AND /themes/transformer/mails/en ( i think you use that theme) Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 They already are in both. I just checked. public_html/themes/transformer/mails/en and public_html/mails/en Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 When in doubt, reboot! I'll brb Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 hehe Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 somewhere it must be caching the mails....I haven't figured this out yet... Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 backup your theme/transformer/mails/en folder. Then delete the theme/transformer/mails/ folder off your site. Then try again and see if the emails show up. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @slick_303 said in eMail Error Message when Updating Order Status to "Delivered": somewhere it must be caching the mails....I haven't figured this out yet... Traumflug talked about this in another post that there are a lot of different caches when I asked how come something didn’t work but suddenly worked hours or a day later. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 Good suggestion about backing up, deleting and re-uploading the mails folders. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 Deleting my theme/name/mails folder off my site solved my issue Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @slick_303 said in eMail Error Message when Updating Order Status to "Delivered": Deleting my theme/name/mails folder off my site solved my issue I’ll try this. Did your email go out the way you wanted it to? No error message? Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 yup Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @slick_303 said in eMail Error Message when Updating Order Status to "Delivered": backup your theme/transformer/mails/en folder. Then delete the theme/transformer/mails/ folder off your site. Then try again and see if the emails show up. Deleting my theme/name/mails folder off my site solved my issue Mine is partly solved. I backed up theme/transformer/mails/en folder, deleted it and re-uploaded it. The new DELIVERED email template now shows up in localization > translations > email templates translations >Transformer theme > English Error message still appears when trying to re-send DELIVERED email but no error when trying to resend SHIPPED email. Error message in back office: No error message for the earlier status update of SHIPPED, which I tried to re-send: Thanks for solving a big part of this issue, @SLiCK_303 (Happy Birthday to your wife!) Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @hfxracing said in eMail Error Message when Updating Order Status to "Delivered": check the e-mail just to be sure some people do not want to be contacted after they order and will change the e-mail address. To see if it was still a valid email address, I sent email to the customer via my mail program and it did not bounce back. The rest of this story is in my above post. Thanks! Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 Thanks for solving a big part of this issue, @SLiCK_303 (Happy Birthday to your wife!) Np, and thank you! I hope to make it a good one for her! Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @SLiCK303 NOTE only for this post in this forum: Plain text email versions do not have a subject field to enter, so this is normal behavior Per @SLiCK303 So never mind the question in this specific post. Thanks. Keeping the screenshots here for anyone who may want to know what we're discussing. After viewing the html version - HTML "title" tag (the subject of the email) I added: Delivered from {shop_name} in that field. html subject title tag for delivered: "No Subject was found for "delivered" in the database. Viewing the text version does not have a field for the subject. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @slick_303 You will make her birthday a happy one! I hope you two enjoy the celebration! :) Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 haha. I fogot about the subject line. Thanks Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 You're welcome but how do we solve "no subject" for the text version when there is no field to enter the subject? Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 Shipped has the same thing, I think most do. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 OK , have you been able to view any sent to the customer? I'm going to create a test order like @lesley suggested to see what I'm sending out. Link to comment Share on other sites More sharing options...
Question
alwayspaws
I'm getting an eMail Error Message when Updating Order Status to "Delivered"
Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.
Got the error and clicked "resend email" to try again.
Same error: "An error occurred when sending the email to the customer".
I did not get this error when I updated the "processing in progress" and the "shipped" statuses.
Any ideas? I doubt that the customer changed her email in the past few days. :)
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