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<SOLVED> eMail Error Message when Updating Order Status to "Delivered"


alwayspaws

Question

I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

0_1513684992048_error-occurred-while-sending-email-to-customer.jpg

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I have this problem too now. The customer will not receive an e-mail if an order has been placed. I also get the notification of the opening post when I try to change the status of an order.

I have already looked at the statuses. A mail should be sent by all.

Also check the status in the back office for which template is sent, then look in the / themes / transformer / emails / and directory to make sure the template is on your server.

I have already looked at this. There is no mail folder at the template. It is at the root. But they seem to be the ones that are asked in the status.

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I edit this post:

I thought the problem was solved. But unfortunately that is not the case.

He now sends the e-mails. I have placed everything in an email folder and now he sends the emails. But now the purchased products are not in the mail.

I also get mail alerts not working yet.

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