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alwayspaws

<SOLVED> eMail Error Message when Updating Order Status to "Delivered"

Question

I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

0_1513684992048_error-occurred-while-sending-email-to-customer.jpg

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check the e-mail just to be sure some people do not want to be contacted after they order and will change the e-mail address.

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Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server.

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@hfxracing Thanks. There is just one problem with that and it relates to this unsolved problem:

E-mail notification when new product reviews are submitted: - It’s not just about product reviews it’s about getting any copies in the mail that I sent to customers

https://forum.thirtybees.com/topic/942/e-mail-notification-when-new-product-reviews-are-submitted/12

Can you help us out with that please?

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@lesley said in eMail Error Message when Updating Order Status to "Delivered":

Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server.

Also look in /emails/en folder to make sure the template is on your server, if you dont have them in your transformer theme at all.

Also in BO->Orders->Statuses, do you have Send email to customer checked, and Email template is set for something, matching your emails/en folder.

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@SLiCK_303 The email statuses have been set for quite a while But I still don’t get a copy of them. Thanks for the idea.

1_1513698128065_19EE20FB-DF42-44DF-8A25-79D34F1D430E.jpeg0_1513698128063_933013B5-C94A-4419-929F-A4DF90B0BF0E.jpeg

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what about something in the Email template section of it. Like shipped has 'shipped', Payment accepted has 'payment', Delivered should have something like 'delivered' in it.

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@lesley @SLiCK_303 Sorry for the delay. I’m on my tablet. I have shipped but not delivered.

0_1513698862991_6543BA7C-6645-4E61-9312-FD165E71919A.jpeg

Where do I get the delivered one from? Do I just copy the shipped one and edit and rename it to delivered?

Are there any templates I’m supposed to update? Also since I never get copies is there way I can configure these email templates to get copies of the order processing, shipped, and delivered email updates?

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There is no 'delivered' one, you would have to make it by scratch, or edit one of the others and save it as delivered.html and delivered.txt

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Ok, what about seeing what the customer gets? I never receive copies of the emails that are being sent out from the back office.

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np, good luck to ya on getting the emails sent to you. Sounds like an interesting concept. Yeah, I saw that...

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You’re really making me laugh. Interesting concept? Pretty sure you’re being sarcastic. ? It’s been around for several years. I don’t know why it isn’t part of the normal process here.

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There would have to be a switch for it somewhere, as it would generate a LOT of emails on a busy site.

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This is one main reason we use 3rd party SMTP servers on a lot of sites. You can see the emails without having them sent to you. You can also see the delivery and open status as well.

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My previous cart manager handled it very well. I didn’t need copies because I could click and read / review the email sent to the customer to check for inaccuracies.

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Well there are ones, we use a Mandrill one for all of our emails, but they are paid services. I don't know anyone that allows third party smtp for free is what I meant.

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@lesley I noticed the Mandrill app is in the new store.

I’ll mark this solved once I create the new delivery email template in HTML and plain text and try to resend it one more time.

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