alwayspaws Posted December 19, 2017 Share Posted December 19, 2017 I'm getting an eMail Error Message when Updating Order Status to "Delivered" Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box. Got the error and clicked "resend email" to try again. Same error: "An error occurred when sending the email to the customer". I did not get this error when I updated the "processing in progress" and the "shipped" statuses. Any ideas? I doubt that the customer changed her email in the past few days. :) Link to comment Share on other sites More sharing options...
0 hfxracing Posted December 19, 2017 Share Posted December 19, 2017 check the e-mail just to be sure some people do not want to be contacted after they order and will change the e-mail address. Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @hfxracing Thanks. There is just one problem with that and it relates to this unsolved problem: E-mail notification when new product reviews are submitted: - It’s not just about product reviews it’s about getting any copies in the mail that I sent to customers https://forum.thirtybees.com/topic/942/e-mail-notification-when-new-product-reviews-are-submitted/12 Can you help us out with that please? Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley We replied at the same time. I’ll look into that. Thanks. I’ll post an update when I have one. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 @lesley said in eMail Error Message when Updating Order Status to "Delivered": Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server. Also look in /emails/en folder to make sure the template is on your server, if you dont have them in your transformer theme at all. Also in BO->Orders->Statuses, do you have Send email to customer checked, and Email template is set for something, matching your emails/en folder. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @SLiCK_303 The email statuses have been set for quite a while But I still don’t get a copy of them. Thanks for the idea. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 what about something in the Email template section of it. Like shipped has 'shipped', Payment accepted has 'payment', Delivered should have something like 'delivered' in it. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley @SLiCK_303 Sorry for the delay. I’m on my tablet. I have shipped but not delivered. Where do I get the delivered one from? Do I just copy the shipped one and edit and rename it to delivered? Are there any templates I’m supposed to update? Also since I never get copies is there way I can configure these email templates to get copies of the order processing, shipped, and delivered email updates? Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 There is no 'delivered' one, you would have to make it by scratch, or edit one of the others and save it as delivered.html and delivered.txt Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 I'm not sure on your other questions, thats way above my paygrade.... Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 Ok, what about seeing what the customer gets? I never receive copies of the emails that are being sent out from the back office. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 no clue on how to do that, sorry. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 Lol. It’s way above my paygrade too. At least I know how to fix the delivery status emails. Thank you very much! Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 Hope it gets figured out. We had another discussion going somewhere here about that. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 np, good luck to ya on getting the emails sent to you. Sounds like an interesting concept. Yeah, I saw that... Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 You’re really making me laugh. Interesting concept? Pretty sure you’re being sarcastic. ? It’s been around for several years. I don’t know why it isn’t part of the normal process here. Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 I cannot think of a platform that does it out of the box. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 19, 2017 Share Posted December 19, 2017 There would have to be a switch for it somewhere, as it would generate a LOT of emails on a busy site. Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 This is one main reason we use 3rd party SMTP servers on a lot of sites. You can see the emails without having them sent to you. You can also see the delivery and open status as well. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 My previous cart manager handled it very well. I didn’t need copies because I could click and read / review the email sent to the customer to check for inaccuracies. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley said in eMail Error Message when Updating Order Status to "Delivered": This is one main reason we use 3rd party SMTP servers on a lot of sites. You can see the emails without having them sent to you. You can also see the delivery and open status as well. Is there a module that does that? I don’t have the budget for a third-party email server. Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 There is not that I know of. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley Ok, super honcho: Please come up with one! :-) Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 Well there are ones, we use a Mandrill one for all of our emails, but they are paid services. I don't know anyone that allows third party smtp for free is what I meant. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley I noticed the Mandrill app is in the new store. I’ll mark this solved once I create the new delivery email template in HTML and plain text and try to resend it one more time. Link to comment Share on other sites More sharing options...
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alwayspaws
I'm getting an eMail Error Message when Updating Order Status to "Delivered"
Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.
Got the error and clicked "resend email" to try again.
Same error: "An error occurred when sending the email to the customer".
I did not get this error when I updated the "processing in progress" and the "shipped" statuses.
Any ideas? I doubt that the customer changed her email in the past few days. :)
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