alwayspaws Posted December 19, 2017 Share Posted December 19, 2017 I'm getting an eMail Error Message when Updating Order Status to "Delivered" Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box. Got the error and clicked "resend email" to try again. Same error: "An error occurred when sending the email to the customer". I did not get this error when I updated the "processing in progress" and the "shipped" statuses. Any ideas? I doubt that the customer changed her email in the past few days. :) Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 It is, it requires you buy sending blocks from Mailchimp I think. I think we pay like $20 a month for 25k sends somewhere in that area. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 @lesley That leaves me out. What about using mailchimp to get copies of these emails sent to me? I signed up for a mailchimp account but haven’t done anything with it yet Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 Just place a test order, this is what our clients do. Then you can see all the emails. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 For mailchimp? Do I have to configure anything else in the mails modules? Link to comment Share on other sites More sharing options...
0 lesley Posted December 19, 2017 Share Posted December 19, 2017 Not for mailchimp, for using your current email servers. Mandrill is a separate paid service for mailchimp. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 19, 2017 Author Share Posted December 19, 2017 Sorry. I got confused. The only email server I have is with my shared hosting. Link to comment Share on other sites More sharing options...
0 hfxracing Posted December 20, 2017 Share Posted December 20, 2017 I don't let my store manage e-mails I use mailchimp for subscribers & mailmuch to get them. I use ACT by sage to handle all other e-mails to the customer. It's like salesforce customer CRM. This way I can setup my sales process as I find all the shops that are out there don't do a great job of that. I think Slick was on the right path here your store cannot send a e-mail that it does not have a template for. Let us know how you made out. Good luck Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @slick_303 said in eMail Error Message when Updating Order Status to "Delivered": delivered.html and delivered.txt I created delivered.txt via my Mac textedit app and created delivered.html via LibreOffice. I'm at Localization / Translations - Core emails I found how to add delivered.html and delivered.txt to the core emails: https://www.prestashop.com/forums/topic/334674-solved-how-to-create-a-new-core-email/ but I do not see my newly created "delivered mail" and also need to know where to include the "HTML "title" tag". These delivered email templates show up in my host file manager: Thanks! Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @hfxracing You obviously have a long standing, successful store. This is a new site that is off the ground, possibly on the first story of a skyscraper. :) When I get more of everything, I can consider the extras. I am going to try mailchimp soon. Thanks! Link to comment Share on other sites More sharing options...
0 hfxracing Posted December 21, 2017 Share Posted December 21, 2017 @alwayspaws I have been doing e com for about 7 years now but i am just a firm believer in a strong foundation. A customer database is key IMO but if it's not in the budget then you got to keep a record of customer data somewhere a spreadsheet might even be a good start. Mailchimp is great for customers who OPT to get mail & promo's in, but the database keeps records of so much more detail on each customer. Full history of every interaction. Knowledge is power. Knowing your customers goes a long way. Hey even if your on the ground level a sales flow or funnel and marketing flow are great foundations and a strong foundation allows you to scale up when the time comes and it will be easy because you have the foundation in place now. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 These are the two I made, I just copied shipping ones and edited the shipping to say delivered. 01513872894204delivered.zip I put them in /mails/en, cleared my cache, and then they showed up in my Translations.. Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 @SLiCK_303 I did all of that and they still don't show up. I cleared the cache, the browser cache in two other browsers and viewed the settings and they aren't there, but they are on the server as we can see from my screenshot above. Here are the latest screenshots from Safari and FF: Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 you put them in the cores mails/en folder, or your themes? Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 public_html/mails/en Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 Do you have other languages installed? Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 No. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 I duuno. Back up your two files, and try mine, see if that matters. cant imagine it would...but... Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 Ok, are you a magician? I'll try that now. Thanks. Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 clear your sites cache again too.... Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 I do that every single time I make a change. I think I found the problem by looking at the file manager on my host. I put them here: public_html/mails/en but my theme does not have mails in the core folder. The core folder only has two folders: "Business" and "Foundation". Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 It should just have that, i just meant the root mails/en. not the core folder Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 It's there. public_html/mails/en Link to comment Share on other sites More sharing options...
0 SLiCK_303 Posted December 21, 2017 Share Posted December 21, 2017 If it's still not working I dunno. I just edited mine, and it not emailing my changes, just my first one, so I'm clueless at this point. :( Sorry... Sounds like a caching problem on both our sides... Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 You tried! That's what counts! Why do I always get stuck with the weird quirks? lol Link to comment Share on other sites More sharing options...
0 alwayspaws Posted December 21, 2017 Author Share Posted December 21, 2017 I cleared the BO cache and the Safari and FF cache and history again. Still not listed in the Localization / Translations > Core emails mails/en/ Link to comment Share on other sites More sharing options...
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alwayspaws
I'm getting an eMail Error Message when Updating Order Status to "Delivered"
Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.
Got the error and clicked "resend email" to try again.
Same error: "An error occurred when sending the email to the customer".
I did not get this error when I updated the "processing in progress" and the "shipped" statuses.
Any ideas? I doubt that the customer changed her email in the past few days. :)
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