Setup mail delivery + modules

[Cassim]

Hallo their. We have a firm to run our development and serverhosting. But since we changed over to that, we are unable to get services like mailjet, mailchimp, mailalert. And getting something like standard e-mails from the mailalert.

We are running mailalert 4.0.4 from TB We are running TB 1.0.3

Our big problem is that we are unable to get any kind of mail other then our order related mails out to our customers. And even some of this mails are not even getting delivered.

We have tryed to install the mailjet module from mailjet, to setup a SMTP relay as we hoped that will work. (we ran that on our PS before moving to TB) But on TB it don't work.

Our problem is that we like to send mails out using mailalert & Trustpilot. Both modules that send a mail out using some kind of phpmail service. But even as they are both configured correct we can't get it working. We never get mails for new orders, we can't use it as notification on "out of stock"

So what to do on this matter. ?? How do we get this working. As the Mailjet module don't work, that we used on PS (they don't have a TB version) Can you help us get our mail up and running. ??

And can i have something to do with that the TB mailchimp module gives errors in the backend, and are not working 100% in sync the orders, products and subs from our webshop to the Mailchimp.

We can't use the product recommendation within mailchimp, as it don't get this kind of information.

Do you have any idea on what can help, is it all based on a mailing error as we use php mail and not smtp ? Do you know a SMTP relay that is working on TB ?

Hope to hear from you.

[DRMasterChief]

Hello, just to clarify some technical things first: do you own a dedicated server, a managed server or a webhosting package ? And maybe you can give some details like Apache or nginx, php version and so on.

[datakick]

I don't understand what the problem with mailjet is. You shouldn't need any module to make it work. Just switch email sending method in Advanced Parameters > Email to Set my own SMTP parameters (for advanced users ONLY), and fill in mailjet smtp server information. The credentials are your $MJAPIKEYPUBLIC as a login and $MJAPIKEYPRIVATE as a password. You can find your SMTP credentials in your Account Setup page.

[Cassim]

@datakick If it just was that simple. If you see here i have setup the right settings. : http://prntscr.com/j15n1v I even tryed with SSL and TSL on both port 25, 465 & 587 but non of them are working and keep returning a error http://prntscr.com/j15npj "Connection refused #111 "

We currently are unable to send mails out from mailalert and other apps that sends mails. So thats what we are trying to get to work with this.

We before on PS we had to install the module to get it working. But here on TB we have not had any of it working.

[Cassim]

@drmasterchief said in Setup mail delivery + modules:

Hello, just to clarify some technical things first: do you own a dedicated server, a managed server or a webhosting package ? And maybe you can give some details like Apache or nginx, php version and so on.

We are on Apache and a server hosted by @Firmaconnect-net so not 100% sure about the specs. But this is taken from the config information tab.

Serverinformation Linux #1 SMP Thu Jun 29 13:01:59 MSK 2017 x86_64 Server software version: Apache PHP version: 7.1.16 MySQL version: 10.1.32-MariaDB

[datakick]

@cassim have you tried to set up the same smtp configuration in some email client, say thunderbird?

If it's not possible to send email with this configuration even from thunderbird, then it's an issue with mailjet. - you have either used wrong server, username, password, or encryption method. - if you are sure you've entered the right connection info, then contact mailjet support - problem must on their side.

If you can send email using this configuration from thunderbird, then it's an issue with your server configuration. For example, there may be some firewall blocking communication with stmp server.

[Cassim]

@datakick I have it running on 2 other sites and their is all working without any problem. But they both have the Module installed. (Magento sites)

Its working when i use my mail app.

[datakick]

@cassim than it's most probably your server configuration fault. You should contact your hosting provider, and ask whether they block ports 25 and 465.

Alternatively, if you have ssh access, you can connect to your server and try running command telnet in-v3.mailjet.com 25

[Cassim]

@datakick said in Setup mail delivery + modules:

telnet in-v3.mailjet.com 25

And you think this will work. Or will that just show if they have open for that port. ?

[datakick]

@cassim said in Setup mail delivery + modules:

And you think this will work. Or will that just show if they have open for that port. ?

that's just verifies whether port 25 is open or not. It should display this:

Trying 104.199.96.85... Connected to in.mailjet.com. Escape character is '^]'. 220 in.mailjet.com ESMTP Mailjet

[Cassim]

@datakick

Is their any other way to fix this, ? I know the server is hosted on Siteground, do you know if their is any black their to anything. ?