how to refund with paypal 5.3.2?

[Beeta]

I'm testing 1.0.4 with PayPal 5.3.2 module (in sandbox mode). I cant understand how to issue a PayPal refund from the order page.

What steps do I need to do to issue a refund on the order page?

p.s. I'm able to do it with Stripe module but not with PayPal's one.

[SLiCK_303]

To my knowledge you cannot do a refund from paypal on the order page, you need to do it from paypal itself. ;(

[Beeta]

@slick_303 so the PayPal refund information on the order page are “read only” data pulled from PayPal? I’m going to try a manual refund from the sandbox and see if that row will show something.

[Beeta]

@slick_303 I tried a manual refund but nothing came up in the dedicated Paypal refund box in the order detail... maybe is because I'm in sandbox mode?

@mdekker @lesley can you give me some info about it?

[SLiCK_303]

When you do a manual refund in Paypal, it will NOT show up on your site. To my knowledge there is no way for you to sink up paypal with the site when it comes to a refund. Hopefully @mdekker can shed some more light on the subject....

[Beeta]

so what's the use of this?

[SLiCK_303]

Good question.......

[hfxracing]

I think it's because your in sandbox mode. Your testing so its not a real transaction. I have used the button on the store to do a refund so I know it works. I prefer doing it directly at paypal since they show you all the fees reversed which you then can credit in your accounting.

[Beeta]

Thank you for the info @hfxracing in "live mode" if I refund manually the refund will be visible on the order page too?

[Beeta]

@mdekker roger that!

[Factor]

Is this still an issue?  I was testing Paypal today.  I cant seem to actually process a refund from Thirty Bee's and have it send the customer a refund.  

[Occam]

Actually this refund thing has been an issue since PrestaShop 1.5. As far as I know the official PayPal module never worked properly when trying to refund, not to mention a partial refund. I presume that similar problems persist in thirty bees's PayPal module.

However, there are other (though a bit expensive) PayPal modules which can handle this. Like e.g.

• the Swiss made https://www.sellxed.com/shop/en/prestashop-paypal-zahlungs-modul.html
• or, much cheaper: https://www.modulebazaar.com/prestashop-paypal-payments-advanced-module/00100086

Alternatively you may use a special refund module like the following, which hopefully is compatible with thirty bees: https://addons.prestashop.com/en/order-management/45387-paypal-automatic-refund-customer-order-cancellation.html

Edited August 26, 2019 by Occam

[toplakd]

I'm using PS Paypal Module 3.11.4 and I was always able to make full refound directly from the store backend by clicking on "Refound total transaction".

Was able to do that when I was on PS and now on Thirtybees. And after refound, the order status is automaticly changed to "Refounded"

Edited August 26, 2019 by toplakd

[Factor]

Hey toplakd

I am using.  Is this what you have?  I am on TB 1.1.0

Payments and Gateways

PayPal v5.4.2 - by thirty bees

Accepts payments by credit cards (CB, Visa, MasterCard, Amex, Aurore, Cofinoga, 4 stars) with PayPal.

Sounds like you are on a older version?

[Factor]

12 hours ago, Occam said:

refund thing has been an issue since PrestaShop 1.5. As far as I know the official PayPal module never worked properly when trying to refund

Occam. I sort of found the same thing.  I cant find any definite answer.  I suspect refunding doesn't work.  Which is a bummer.  I wanted to check with everyone before post an issue on GitHub

Edited August 26, 2019 by Factor

[Occam]

5 hours ago, toplakd said:

I'm using PS Paypal Module 3.11.4 and I was always able to make full refound directly from the store backend by clicking on "Refound total transaction".

Was able to do that when I was on PS and now on Thirtybees. And after refound, the order status is automaticly changed to "Refounded"

Sounds good, I wasn't really aware of that. But for 3.11.4 as for all 3.11x the same applies: that the page structure is noticeably delayed. PayPal does a POST-Request for every page called up. And that for every single page! Result: maybe your shop has a super-fast page structure, but then comes the PayPal request and takes 2-3 seconds.

@Factor You are talking of tb's own Paypal module, whereas 3.11.4 is the PrestaShop native module.

[Occam]

2 minutes ago, Factor said:

Occam. I sort of found the same thing.  I cant find any definite answer.  I suspect refunding doesn't work.  Which is a bummer.  I wanted to check with everyone before post an issue on GitHub

I guess that the tb module is based on an older release of the PrestaShop PayPal module. Just my 2 cents ...

Edited August 26, 2019 by Occam

[Factor]

4 minutes ago, Occam said:

whereas 3.11.4 is the PrestaShop native module

Ah so are you saying the current PS 1.6 module would work in TB?  OR are you all talking about PS 1.7 module?

Edited August 26, 2019 by Factor

[Occam]

1.7 modules start with 4.0; currently its 4.0.1

[Factor]

I see just looked here https://addons.prestashop.com/en/payment-card-wallet/1748-paypal-braintree-official.html

I assume this one.

[Factor]

13 minutes ago, Occam said:

tb module is based on an older release of the PrestaShop PayPal module

I think you are right.  

[toplakd]

Prestashop 1.6 3.11.4 Paypal module does not make any requests to paypal domains if not needed,

but the Native Thirtybees  5.4.2 Paypal Module does make 5 additional requests to paypal domains on each page, and loads about 215kb additional data.

 

Im using Prestashop Paypal on Thirtybees for 18 months now. Currently on 1.0.8

[Occam]

8 minutes ago, Factor said:

I see just looked here https://addons.prestashop.com/en/payment-card-wallet/1748-paypal-braintree-official.html

I assume this one.

You better download the convenient module directly from Github: https://github.com/PrestaShop/paypal/tree/1.6.x

[toplakd]

With PS Paypal module, my landing page loads with 9 requests and 293kb of data.

With installed Thirtybees Paypal module, there are 14 requests and 507kb of data.

[Factor]

Have we noted these issues to the tb's github?  Seems like they might need to look at the Module?