Beeta Posted April 6, 2018 Share Posted April 6, 2018 I'm testing 1.0.4 with PayPal 5.3.2 module (in sandbox mode). I cant understand how to issue a PayPal refund from the order page. What steps do I need to do to issue a refund on the order page? p.s. I'm able to do it with Stripe module but not with PayPal's one. Link to comment Share on other sites More sharing options...
SLiCK_303 Posted April 7, 2018 Share Posted April 7, 2018 To my knowledge you cannot do a refund from paypal on the order page, you need to do it from paypal itself. ;( Link to comment Share on other sites More sharing options...
Beeta Posted April 7, 2018 Author Share Posted April 7, 2018 @slick_303 so the PayPal refund information on the order page are “read only” data pulled from PayPal? I’m going to try a manual refund from the sandbox and see if that row will show something. Link to comment Share on other sites More sharing options...
Beeta Posted April 8, 2018 Author Share Posted April 8, 2018 @slick_303 I tried a manual refund but nothing came up in the dedicated Paypal refund box in the order detail... maybe is because I'm in sandbox mode? @mdekker @lesley can you give me some info about it? Link to comment Share on other sites More sharing options...
SLiCK_303 Posted April 8, 2018 Share Posted April 8, 2018 When you do a manual refund in Paypal, it will NOT show up on your site. To my knowledge there is no way for you to sink up paypal with the site when it comes to a refund. Hopefully @mdekker can shed some more light on the subject.... Link to comment Share on other sites More sharing options...
Beeta Posted April 8, 2018 Author Share Posted April 8, 2018 so what's the use of this? Link to comment Share on other sites More sharing options...
SLiCK_303 Posted April 8, 2018 Share Posted April 8, 2018 Good question....... Link to comment Share on other sites More sharing options...
hfxracing Posted April 9, 2018 Share Posted April 9, 2018 I think it's because your in sandbox mode. Your testing so its not a real transaction. I have used the button on the store to do a refund so I know it works. I prefer doing it directly at paypal since they show you all the fees reversed which you then can credit in your accounting. Link to comment Share on other sites More sharing options...
Beeta Posted April 10, 2018 Author Share Posted April 10, 2018 Thank you for the info @hfxracing in "live mode" if I refund manually the refund will be visible on the order page too? Link to comment Share on other sites More sharing options...
Beeta Posted April 11, 2018 Author Share Posted April 11, 2018 @mdekker roger that! Link to comment Share on other sites More sharing options...
Factor Posted August 25, 2019 Share Posted August 25, 2019 Is this still an issue? I was testing Paypal today. I cant seem to actually process a refund from Thirty Bee's and have it send the customer a refund. Link to comment Share on other sites More sharing options...
Occam Posted August 26, 2019 Share Posted August 26, 2019 (edited) Actually this refund thing has been an issue since PrestaShop 1.5. As far as I know the official PayPal module never worked properly when trying to refund, not to mention a partial refund. I presume that similar problems persist in thirty bees's PayPal module. However, there are other (though a bit expensive) PayPal modules which can handle this. Like e.g. the Swiss made https://www.sellxed.com/shop/en/prestashop-paypal-zahlungs-modul.html or, much cheaper: https://www.modulebazaar.com/prestashop-paypal-payments-advanced-module/00100086 Alternatively you may use a special refund module like the following, which hopefully is compatible with thirty bees: https://addons.prestashop.com/en/order-management/45387-paypal-automatic-refund-customer-order-cancellation.html Edited August 26, 2019 by Occam Link to comment Share on other sites More sharing options...
toplakd Posted August 26, 2019 Share Posted August 26, 2019 (edited) I'm using PS Paypal Module 3.11.4 and I was always able to make full refound directly from the store backend by clicking on "Refound total transaction". Was able to do that when I was on PS and now on Thirtybees. And after refound, the order status is automaticly changed to "Refounded" Edited August 26, 2019 by toplakd Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 Hey toplakd I am using. Is this what you have? I am on TB 1.1.0 Payments and Gateways PayPal v5.4.2 - by thirty bees Accepts payments by credit cards (CB, Visa, MasterCard, Amex, Aurore, Cofinoga, 4 stars) with PayPal. Sounds like you are on a older version? Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 (edited) 12 hours ago, Occam said: refund thing has been an issue since PrestaShop 1.5. As far as I know the official PayPal module never worked properly when trying to refund Occam. I sort of found the same thing. I cant find any definite answer. I suspect refunding doesn't work. Which is a bummer. I wanted to check with everyone before post an issue on GitHub Edited August 26, 2019 by Factor Link to comment Share on other sites More sharing options...
Occam Posted August 26, 2019 Share Posted August 26, 2019 5 hours ago, toplakd said: I'm using PS Paypal Module 3.11.4 and I was always able to make full refound directly from the store backend by clicking on "Refound total transaction". Was able to do that when I was on PS and now on Thirtybees. And after refound, the order status is automaticly changed to "Refounded" Sounds good, I wasn't really aware of that. But for 3.11.4 as for all 3.11x the same applies: that the page structure is noticeably delayed. PayPal does a POST-Request for every page called up. And that for every single page! Result: maybe your shop has a super-fast page structure, but then comes the PayPal request and takes 2-3 seconds. @Factor You are talking of tb's own Paypal module, whereas 3.11.4 is the PrestaShop native module. Link to comment Share on other sites More sharing options...
Occam Posted August 26, 2019 Share Posted August 26, 2019 (edited) 2 minutes ago, Factor said: Occam. I sort of found the same thing. I cant find any definite answer. I suspect refunding doesn't work. Which is a bummer. I wanted to check with everyone before post an issue on GitHub I guess that the tb module is based on an older release of the PrestaShop PayPal module. Just my 2 cents ... Edited August 26, 2019 by Occam Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 (edited) 4 minutes ago, Occam said: whereas 3.11.4 is the PrestaShop native module Ah so are you saying the current PS 1.6 module would work in TB? OR are you all talking about PS 1.7 module? Edited August 26, 2019 by Factor Link to comment Share on other sites More sharing options...
Occam Posted August 26, 2019 Share Posted August 26, 2019 1.7 modules start with 4.0; currently its 4.0.1 Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 I see just looked here https://addons.prestashop.com/en/payment-card-wallet/1748-paypal-braintree-official.html I assume this one. Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 13 minutes ago, Occam said: tb module is based on an older release of the PrestaShop PayPal module I think you are right. Link to comment Share on other sites More sharing options...
toplakd Posted August 26, 2019 Share Posted August 26, 2019 Prestashop 1.6 3.11.4 Paypal module does not make any requests to paypal domains if not needed, but the Native Thirtybees 5.4.2 Paypal Module does make 5 additional requests to paypal domains on each page, and loads about 215kb additional data. Im using Prestashop Paypal on Thirtybees for 18 months now. Currently on 1.0.8 1 Link to comment Share on other sites More sharing options...
Occam Posted August 26, 2019 Share Posted August 26, 2019 8 minutes ago, Factor said: I see just looked here https://addons.prestashop.com/en/payment-card-wallet/1748-paypal-braintree-official.html I assume this one. You better download the convenient module directly from Github: https://github.com/PrestaShop/paypal/tree/1.6.x Link to comment Share on other sites More sharing options...
toplakd Posted August 26, 2019 Share Posted August 26, 2019 With PS Paypal module, my landing page loads with 9 requests and 293kb of data. With installed Thirtybees Paypal module, there are 14 requests and 507kb of data. Link to comment Share on other sites More sharing options...
Factor Posted August 26, 2019 Share Posted August 26, 2019 Have we noted these issues to the tb's github? Seems like they might need to look at the Module? Link to comment Share on other sites More sharing options...
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