Product import - An error occurred while uploading / copying the file.

[hedgehog]

Whenever i try to upload xlsx/csv for importing, it says "An error occurred while uploading / copying the file." These files, however, worked well with PS 1.7 . Server logs show no errors. Maybe it's something wrong with permissions, as i had some permissions problems with TB before, but i can't figure out what folders/files should be 777

[colorful-ant]

disable "Generate high resolution images" BO -> preferences -> images

and try it again

[hedgehog]

@colorful-ant it was disabled by default

[colorful-ant]

sorry - i know at the moment only this two topics

https://forum.thirtybees.com/topic/2073/product-cvs-import-quantities-categories-and-features-not-showing

https://forum.thirtybees.com/topic/1730/csv-image-import-with-1-0-4

[hedgehog]

@colorful-ant I see. My problem is much worse though - these guys got problems during importing, while i cannot even start the import. It just not accepting the xlsx file. So sad, importing is the most important feature for me

[DRMasterChief]

Hi, you say "trying xlsx file".... this wont work. It must be an CSV file (clean and correct). Microsoft software can´t do this sometimes, maybe you will try some other editor to create a CSV file (e.g. OpenOffice).

[hedgehog]

@drmasterchief tried text csv, xls and ods made in open office, but no luck unfortunately

[hedgehog]

So guys, thanks for help, i think i have found some lame solution. I changes permission to 777 on all files of the website, and now the importing file uploads as it should. So it's something with the permissions. Now i have to figure out what needs to be set to 777, since i believe that 777 on all files is a pretty bad fix security-wise

[hedgehog]

It would be a good idea if the installer will check all the files for necessary permissions. It checks some, but it's not enough as i still have to change permissions to change settings and import files, and figure out which files should i change by myself.

[Traumflug]

A need to change permissions manually after installation would be a bug. Now I'm crossing fingers you find the file/directory in need of adjustment, so we can fix this for everybody.

[hedgehog]

@traumflug found the solution, it was my fault, not tb's. The problem was in files ownership/group - all that was needed is to change files ownership from root to www-root. Default permissions are ok

[DRMasterChief]

Yes, this depends on the webspace and sometimes can happen. Great to thear that tb works for you :)