[SOLVED] Can't create customer account after uploading the community theme

[cprats]

Hello, I'm in a big trouble. I use TB1.0.8, imported from PS. I kept the default theme of Prestashop until a few days ago, that I decided to upload TB's community theme. Since then, I can't sign up for an account on my site (but I can log in with previously created accounts).

Any suggestions?

Edited February 21, 2019 by cprats
Solved

[AndyC]

WHat sort of error messages do you get.

Try disabling all add ons and try. Double check address settings

[cprats]

There are no error messages. I've noticed that you can only sign up if you set Canada as your country. This may be just a configuration issue I am not able to see.

Geolocation is set to NO and all countries are enabled under Localization / Countries.

[AndyC]

I had a similar issue when I first set up ( couldn't sign up)  .. I started from scratched and did 1 country at a time ...also try leave the postcode blank that gave me a hard time too

 

[cprats]

Update: this problem only happens with Firefox and with TB community theme. When I try to sign up, the register screen sets Canada as default country. If I change the country, when I click the register button no actions are done neither error messages appear, but the result is nothing.

If I try with Chrome, nothing of this happens. Spain appears as default country when signing up (I guess because it detects the country where I am through IP) and I can sign up with no problems.

To avoid this issue I must change to prestashop's default-bootstrap theme, which is the one I imported when I migrated the sop to TB.

[cprats]

Update 2: A clean install of TB does not have this issue.

[cprats]

SOLVED:

Under Localization - Configuration, I've set up "Set default country from browser language" to NO and it worked.

Edited February 20, 2019 by cprats
typo

[toplakd]

I'm having this same issue as from community theme I can register only from USA country.

And it's not alowing any other country, as register button does not respond, no matter what I set in BO configurations, all cache cleared and everything.

This is happening on totaly default TB instalation freshly installed through Softaculous and all countries enabled.

 

But it works if I replace complete #account-creation-form in authentication-create.tpl with the one from prestashop.

 

<form action="{$link->getPageLink('authentication', true)|escape:'html':'UTF-8'}" method="post" id="account-creation_form" class="std box">

  with everything included between first and last line
  
  
</form>

 

Edited February 24, 2019 by toplakd

[toplakd]

Currently narrowed my issue down to following div: <div class="account_creation">

 

Edited February 24, 2019 by toplakd

[toplakd]

If the Default country in shop is set to one that contains states, than one from county without states can not register as state required is automaticly applied once opening registration form.

But if Default Country has no states, than it works as it was intended in the template as required is only set once country with state is chosen.

So could this be called a bug as the state required tag is not changing properly once country is selected ?

 

Prestashop Themes do not have required tag on <select name="id_state" ....  >

And address.tpl also does not have required on the select state.

 

{elseif $field_name eq "State:name" || $field_name eq 'state'}
{assign var='stateExist' value=true}
<div class="required id_state select form-group">
<label for="id_state">{l s='State'} <sup>*</sup></label>
<select name="id_state" id="id_state" class="form-control" required>
<option value="">-</option>
</select>
</div>
{/if}

 

Edited February 24, 2019 by toplakd

[AndyC]

I wish we could completely do away with State dropdown list ... More and more websites I visit now have a normal fill in box and is much better as nothing worse than the website not having your State

[toplakd]

Required should be removed from that <select state, as not all countries have states and this makes confusions.

This is something i found only on community theme and this brings out issues when shop default country uses states.

So therefore it should be removed so theme can be operational no mater of default country.

 

I know required was put there with good intentions, but no one has tested how  it functions if default shop country has states, but customer comes from country without states.

In my opinion one should first choose the country and than the fields for postcode and state will show up if they are needed.

 

1.Country:

2.Address 1

3.Address 2

4.City

5.State

6.Post

 

That layout would solve the issues where customer does not have states, and country selection is below post code field and state field.

I realized this as my shop has USA as default county, as more than 50% customers are from there.

But i was testing my tabbed login and could not register from my country.

So installed clean fresh TB on another instance to see if this was my fault.

Then i realized it's not my fault, as it has something to do with the Community-theme by default.

So after comparing PS themes to TB I saw TB is using required on most of <select options, and removing the require on state solved this.

Edited February 24, 2019 by toplakd

[toplakd]

What is mentioned above should realy be changed in the upcoming version.

As many shop owners don't even realize that If shop default country contains states, and they have account creation with address,

than customer (which comes from country that does not have states) can not register in their shop.

This can be very easily verified. Fresh TB has default country USA, then enable one or more countries that does not have states.

Than try to register new account with that country. No-go 🙂

 

[datakick]

16 hours ago, toplakd said:

What is mentioned above should realy be changed in the upcoming version.

Fixed in community theme. Unfortunately this will not fix any theme based on community theme, ie. niara.

[toplakd]

Tommat has fixed this in Niara yesterday, just didnt have time to upload the recent version.

[tommat]

Fixed version of Niara is now uploaded to gumroad.

[beetea2]

5 years later and I'm grappling with this.

Is this theme-related? I'm using Panda 1.6. I can't create an account for a country that does not have states, if the USA (with states) is the default country in Localization.

If I change the default to Belgium (with no states) I can create accounts for any country.

TB 1.5.1

No errors are recorded and nothing happens when hitting the create account button.

Guest accounts - no problem.

[datakick]

On 6/14/2024 at 11:51 PM, beetea2 said:

5 years later and I'm grappling with this.

Is this theme-related? I'm using Panda 1.6. I can't create an account for a country that does not have states, if the USA (with states) is the default country in Localization.

If I change the default to Belgium (with no states) I can create accounts for any country.

TB 1.5.1

No errors are recorded and nothing happens when hitting the create account button.

Guest accounts - no problem.

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