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Joint Systems

'Authorize.net returned a malformed response, aborted."

Question

Though the authorize aim module is working at Hostgator (except on the shop where the customer's address won't save) all of the shops hosted at hostwinds both TB and Prestashop 1.6.2.4 return this payment error  'Authorize.net returned a malformed response, aborted."  Howtwinds maintains that the server settings as per listed in presstools are correct.   "Thank you for your patience. Unfortunately I couldn't find any issue in the server configuration. I also checked the logs and couldn't find any relevant error/warning logs that would explain your current issue."    

 CHECK YOUR CONFIGURATION

Required parameters OK

Optional parameters Please fix the following error(s)

  • Install TLS v1.2 support on your server.
    Test result: fai
Edited by Joint Systems
added configuration check,

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Have you uninstalled that module AdvancedEUCompliance?  Just to see what would happen....

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29 minutes ago, Joint Systems said:

No but I will thanks for the advice. It must have been installed by default as we didn't?

I dont think it's installed by default..99% sure or so.

Edited by SLiCK_303
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Your correct.  I installed another shop at jointsystem.org and the compliance module was  not installed.  Still getting the malformed error on all shops at Hostwinds. 

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What about ports? Is Authorize.net using a specific port that is blocked by Hostwinds?

And is there some aggressive anti-malware software active on Hostwinds?

And did you check the keys that you must fill in? 

As a final step you could look in the console of your browser for what is returned by Authorize.net and consult Authorize.net whether there is something wrong with it.

Edited by musicmaster
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On 10/10/2019 at 6:27 PM, Joint Systems said:

Running in the debug mode TB came up with this error message?

warning on line 1551.PNG

This is (kind of a) syntax error message and usually easy to solve. Surprise here is, why was this message found now, while dozens of shops use this module already?

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Neither Authorize Aim or Amazon Payment modules work on Thirty Bees or PrestaShop at HostWinds, though both work at HostGator.  Hostwinds technical support maintains that it is a coding error.   I can understand that a struggling company like Amazon could not afford high quality coders(-:

 

Edited by Joint Systems
Update

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This turned out to be caused by Curl being disabled on the server for "security reasons".  When it was enabled the Authorize payment module worked.

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