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vzex

Stripe duplicate order

Question

running thirty bees 1.0.8 with panda 1.46 stripe 1.7.0
 
Received a duplicate order but only only actually processed with stripe
 
They both have two different order numbers, ID numbers, are listed TWICE in order history.
They are counted TWICE for sales in the BO even though only ONE was processed through stripe.
1900770083_ScreenShot2020-02-12at5_34_18PM.png.27c23d174ec80315e29beb8328ec4001.png
 
516437956_ScreenShot2020-02-12at5_35_45PM.thumb.png.32b37d55a4c8c2ba7ee0c8105fe60320.png
 
It looks like the orders were seconds apart.
 
Both reference the SAME stripe transaction ID but the order amount was only processed ONCE through stripe
1508443010_ScreenShot2020-02-12at5_35_08PM.thumb.png.ad3f7de9ac5ed13e0bfc19bec7267def.png
 
BO shows stripe: Credit Card one with a lock the other without as show in this image.
The one with the lock is the one that actually processed even though both are counted for sales.
30148153_ScreenShot2020-02-12at5_21_22PM.png.294421e952ed211608bac401f62eef56.png
 
I would like to delete the duplicate but can't without refunding the ONE correct order.
 
Is the only way to delete the duplicate order in the data base?
Do I need to delete more than one data base entry to clear this duplicate?
Will this correct the sales total?
 
I recall Vechia had a module for PrestaShop that would delete orders do we have something similar for Thirty Bees?
 
Would this happen from the customer reloading the page or is there another problem with the STRIPE module?
 
Thanks!

Screen Shot 2020-02-12 at 5.35.08 PM.png

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2 answers to this question

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13 hours ago, toplakd said:

Delete Orders Free from mypresta.eu works just fine with TB.

Ah yes, vekia was always helpful for prestashop!

Thank you for the reminder for mypresta.eu he also shows module compatibility with thirtybees now!

1153526125_ScreenShot2020-02-13at2_05_01PM.png.10eaa500f073e32731706036f0bc699c.png

https://mypresta.eu/modules/administration-tools/delete-orders-free.html

I'd still like to know what caused the duplicate order, 30bees, stripe, browser?

Does anyone know what would have caused it to happen?

 

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