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I almost daily see the error "DNS_PROBE_FINISHED_NXDOMAIN" on my TB 1.1 website. Refreshing the page or just waiting solves the problem. But of course first impressions count. The problem may also be restricted to Chrome - I am not sure about that

The puzzling thing is that it only happens in the shop. When I run the backoffice or Prestools it works. That suggests that this may be a problem of the shopping software and not the hosting.

Does anyone know what causes this and how it can be fixed?


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On 7/10/2021 at 5:55 PM, haylau said:

Any server changes?

This suggests there could be some dns propagation issues: https://www.whatsmydns.net/#A/www.prestools.com

Thank you for the link. That shows indeed room for improvement.

However, I doubt that this explains my problem. Amsterdam is working. 

And there is the very strange phenomena that I am working in the backoffice or Prestools and it works. And then I click there a link to the webshop and I get this DNS_PROBE_FINISHED_NXDOMAIN page.

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This is browser telling you that it can't translate domain name to IP address. That is 100% not thirty bees issue.

There could be some redirect in your store to non-existing domain, though. If that's the case, you should see it in your address bar.

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