One-Click Order Withdrawal

[Smile]

Hi all,

From 19 June 2026, EU law (Directive 2023/2673) requires every online store selling to consumers to show a clearly visible withdrawal button, so customers can cancel an eligible order without digging through contact forms or legal text.

To make compliance painless, we built tbwithdrawalbutton and it's completely free for everyone. No license, no tiers, no catch.

What it does

• Adds a single, prominent "Withdraw my order" button on a clean standalone page.
• Walks the customer through a simple, guided withdrawal request.
• Automatically routes the request to your customer service works with both the core CS system and the tbticketsystem module (release for members in upcomming weeks).
• Matches your shop's look and feel out of the box, including styled confirmation e-mails.

Why it's worth installing

• It's the law - from June 2026 a withdrawal button is mandatory for B2C distance sales in the EU.
• Less support overhead - requests arrive structured and in the right place.
• More buyer trust - a transparent, easy cancellation process increases confidence.

Download / install

👉 Get it here: [GITHUB LINK PLACEHOLDER]

Feedback and questions welcome in this thread.

tbwithdrawalbutton-v1.6.0.zip

Edited June 20 by Smile
Added zip, new release is expected soon :)

[the.rampage.rado]

I'm about to release my vibe-coded one, but it's perfect that we have an official one from you guys!

Can't wait for the link, so I can test it.

[Smile]

31 minutes ago, the.rampage.rado said:

I'm about to release my vibe-coded one, but it's perfect that we have an official one from you guys!

Can't wait for the link, so I can test it.

Send you a pre-release in pm, release will be tomorrow I guess.

[DRMasterChief]

can´t wait for it  -  great.  🙂 👍

Edited June 17 by DRMasterChief

[30knees]

Just in case there's even more of a delay with the release: https://github.com/30knees/tbsimplewithdrawal

[DRMasterChief]

Hi @Smile
Thanks for the module and the work you've put into it. I haven't tested it myself yet.
Could you perhaps post 3–4 screenshots here—sort of a mini-guide? That way, people could get a basic idea of what it looks like.

I’d be happy to do it myself, provided the developers are okay with that. However, I’m using a test shop with a third-party theme, so it wouldn't show the standard theme, and I don't think that would be ideal.

Edited yesterday at 11:59 AM by DRMasterChief