Hi there,
I'm curious if any of us is tracking those two vital KPIs for their shops?
Handling time (TTS - time to ship) - the time between receiving an order and shipping it.
Shipping time - the time between shipping from your warehouse and delivery to the customer.
Delivery time - sum of both.
So are any of us using modules or internal tools to measure those KPIs? This is useful for inner workings optimizations and, of course, for comparing carriers serving the same delivery zones.
I'm curious if editing the delivery timestamp in the table during marking it as Delivered or at a later point is a viable option for making those stats more accurate. I, as a small merchant, do this in bulk when I have free time to clear the 'Shipped' orders from my list. I imagine there are shipping modules that also track delivery and will mark the orders as Delivered or Returned, etc, but I've never worked with similar.